Technical Account Manager

Box
New York, Chicago
Workplace: HybridFull timeUSD 107,500 - 120,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Empathy","Communication","Problem-solving","Operational rigor","Project management"]

Own a portfolio of 10–15 strategic accounts, delivering white-glove technical support as customers implement and operationalize Box products. Conduct weekly and quarterly support health reviews, act as the escalation point for critical issues, and partner with customer helpdesks to drive training and best practices. Collaborate with the wider Customer Success org to improve processes, share product feedback, and influence the Box roadmap, including AI use case enablement.

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FursaFursa
Box
Box
4 days ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of 10–15 strategic accounts, delivering white-glove technical support as customers implement and operationalize Box products. Conduct weekly and quarterly support health reviews, act as the escalation point for critical issues, and partner with customer helpdesks to drive training and best practices. Collaborate with the wider Customer Success org to improve processes, share product feedback, and influence the Box roadmap, including AI use case enablement.
Location: New York, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide white-glove service and support to assigned accounts to help implement and operationalize Box products
  • •Develop a deeper understanding of customers’ business practices and operating environments
  • •Perform technical reviews of support health using ticket reviews and support metrics on a weekly and quarterly basis
  • •Serve as an escalation point for critical technical issues at all times, partnering with customers’ helpdesk teams
  • •Engage in AI use cases with customers and help influence the Box product roadmap through customer feedback

Pay and Benefits

Salary: USD 107,500 - 120,000 annually

Key Requirements

  • •5+ years in a technical support role or equivalent account management experience in a SaaS environment
  • •SQL experience
  • •Experience with open APIs and API scripting
  • •Experience with MDM solutions
  • •Understanding of SAML and OAUTH authentication protocols and strong troubleshooting attention to detail
Experience:5+ yearsSaaS
Skills:EmpathyCommunicationProblem-solvingOperational rigorProject management
Languages:English
Tech Stack:SQLAPIsOpen APIsMDMSAMLOAuthAPI scriptingAIMachine Learning

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn