WSP

1 month ago

HR Shared Services Senior Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead and scale HR Shared Services across multiple geographies, overseeing high-quality HR inquiry management and employee lifecycle services. Drive service delivery excellence, people leadership, and cross-functional collaboration with HRIS, Talent Acquisition, and Payroll to ensure a seamless employee experience in Onboarding, Offboarding, Leave Management, and related processes.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: People, HR & Talent

Seniority: Manager level

Key Responsibilities

•Lead, coach, and enable the delivery team to achieve high engagement, accountability, and consistent delivery of high‑quality HR services across processes.
•Provide overall direction and oversight for day‑to‑day operations, including workload planning and prioritisation, ensuring service requests and transactions are completed accurately and within agreed timelines.
•Take ownership of HR service delivery for HR processes, monitoring ticket volumes, resolution performance, and service levels, while maintaining strong standards of quality, responsiveness, and employee experience.
•Oversee the maintenance and quality of HR documentation and employee correspondence, ensuring adherence to approved templates, consistency in communication, and continuous improvement in content quality.
•Ensure HR processes are executed seamlessly, compliantly, and consistently across global operations, with appropriate controls and alignment to global standards.

Key Requirements

•Bachelor's degree in human resources or related field; Master’s degree or relevant professional certification is an added advantage
•12-14 years of related coordination or administration experience in an HR environment with minimum 5 years of people management experience
•Extensive experience in HR operations and employee lifecycle administration within a shared services or global delivery environment
•Strong capability in leveraging HRIS platforms (ideally Oracle) with oversight of employee data governance and process discipline
•End-to-end understanding of employee lifecycle processes, HR administration workflows, and service delivery standards across global operations

Experience:12-14 yearsHuman resourcesHR operationsShared services

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder managementCoachingData-driven decision making

Tech Stack:OracleHRISOracle HRIS

Company Brief

WSP

Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1959

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

WSP