Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a senior escalation and troubleshooting point for Fortinet customers and partners, providing expert support on core products like FortiGate. Collect and analyze configuration and system information, recommend corrective actions, reproduce issues in lab environments, and manage cases through closure. Partner with QA and development to identify improvements, while educating customers and collaborating with the TAC team in Atlanta.

Location: Sunnyvale, Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Provide troubleshooting expertise on core Fortinet products, especially FortiGate.
•Collect, analyze, and recommend corrective actions based on configuration and customer system information.
•Reproduce customer environments on lab equipment to isolate and resolve problems, and propose potential solutions.
•Follow up on technical cases with proper escalation and manage cases until closure while managing customer communications and expectations.
•Consult technical documentation, bulletins, and release notes for known problems; work with QA and development to identify solutions and improvements.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick TimeEquity Program

Key Requirements

•Minimum 3+ years of experience in a technical support or system administration role in a networking/security company.
•Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent training and experience).
•Deep working knowledge of operating systems including Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingSecurity

Education:Bachelor's in computer science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer education

Tech Stack:FortiGateFortinetTCP/IPRouting protocolsL2/L3 switchingFirewallsIDS/IPSVPNVirus scanningWindowsOSXUnix/LinuxAI toolsKCS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Sunnyvale, Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Provide troubleshooting expertise on core Fortinet products, especially FortiGate.
•Collect, analyze, and recommend corrective actions based on configuration and customer system information.
•Reproduce customer environments on lab equipment to isolate and resolve problems, and propose potential solutions.
•Follow up on technical cases with proper escalation and manage cases until closure while managing customer communications and expectations.
•Consult technical documentation, bulletins, and release notes for known problems; work with QA and development to identify solutions and improvements.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick TimeEquity Program

Key Requirements

•Minimum 3+ years of experience in a technical support or system administration role in a networking/security company.
•Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent training and experience).
•Deep working knowledge of operating systems including Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingSecurity

Education:Bachelor's in computer science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer education

Tech Stack:FortiGateFortinetTCP/IPRouting protocolsL2/L3 switchingFirewallsIDS/IPSVPNVirus scanningWindowsOSXUnix/LinuxAI toolsKCS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn