Card Operations Administrator II - Servicing

Western Alliance Bancorp
Phoenix
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Quality assurance"]

Execute debit card and credit card requests and inquiries, processing real-time maintenance through internal channels and completing QA reviews with necessary corrections and feedback. Support incoming calls from front-line servicing teams and maintain accurate, up-to-date cardholder records. Meet service-level agreement expectations and complete indexing of daily, weekly, monthly, and quarterly card transaction reports within workflow tools.

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Western Alliance Bancorp
Western Alliance Bancorp
2 days ago

Card Operations Administrator II - Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Execute debit card and credit card requests and inquiries, processing real-time maintenance through internal channels and completing QA reviews with necessary corrections and feedback. Support incoming calls from front-line servicing teams and maintain accurate, up-to-date cardholder records. Meet service-level agreement expectations and complete indexing of daily, weekly, monthly, and quarterly card transaction reports within workflow tools.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Execute debit card and credit request processing and inquiries through internal channels.
  • •Complete real-time maintenance requests and perform QA reviews for debit and credit card cases.
  • •Make corrections, provide leadership feedback, and update cases to meet quality standards.
  • •Handle incoming calls from front-line servicing teams to support customer needs.
  • •Complete card account maintenance and inquiries for internal and external customers; maintain cardholder records and standard reports.

Pay and Benefits

Perks:Health InsuranceDental401kTime OffTuition Assistance

Key Requirements

  • •High school diploma required; bachelor’s degree preferred.
  • •2+ years of related experience in credit card or debit card operations, servicing, support, or similar.
  • •Working knowledge of general banking operations, including debit cards and commercial credit cards, and related commercial banking products.
  • •Familiarity with regulatory and legal compliance obligations, rules, regulations, and industry standards.
  • •Experience using CRM tools (e.g., Salesforce, Microsoft 365) and operations workflows/data entry in a production environment.
Experience:2+ years
Education:High School
Skills:CommunicationQuality assurance
Tech Stack:SalesforceMicrosoft 365CRM toolsWorkflow tool

Company Brief

Western Alliance Bancorp
Bank holding company that provides commercial banking, mortgage banking, treasury management, and specialized financial services through its Western Alliance Bank subsidiaries. Serves businesses, real estate clients, and consumers across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Phoenix, United States
Founded: 1994
WebsiteLinkedIn