Senior Product Engineer

Intercom
London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Collaboration","Mentoring","Communication","Problem-solving"]

Join a multidisciplinary product team to build both back-end and front-end systems at scale, collaborating with designers, product managers, researchers, and data analysts. You’ll contribute to technical architecture, write Ruby code tying together AWS and SaaS technologies, and help grow the team while delivering value to tens of millions of users daily through AI-powered tooling and scalable infrastructure.

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FursaFursa
Intercom
Intercom
1 year ago

Senior Product Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 minutes agoStatus: Live
Reposted: similar role first listed 2 years ago

Job Summary

Join a multidisciplinary product team to build both back-end and front-end systems at scale, collaborating with designers, product managers, researchers, and data analysts. You’ll contribute to technical architecture, write Ruby code tying together AWS and SaaS technologies, and help grow the team while delivering value to tens of millions of users daily through AI-powered tooling and scalable infrastructure.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
  • •Write Ruby code that knits together AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure.
  • •Ship a change to production on your first day and a feature in your first week with deployments happening daily.
  • •Build using the best tools in the industry and leverage AI-powered developer tools to remove friction.
  • •Grow your team’s capacity by mentoring other engineers and interviewing candidates.

Pay and Benefits

Perks:Health InsurancePensionEquityRemote WorkPaid LeaveMaternity Leave

Key Requirements

  • •5+ years of industry experience in a software engineering role, preferably building a SaaS product.
  • •Deep knowledge of a high-level programming language (e.g., Ruby, Python, JavaScript).
  • •Experience collaborating directly with product teams and designers, delivering value to customers or users.
  • •Experience with distributed systems.
  • •Ability to learn new languages and ways of working quickly when needed.
Experience:5+ yearsSaaSSoftware
Skills:CollaborationMentoringCommunicationProblem-solving
Languages:English
Tech Stack:RubyPythonJavaScriptAWSDistributed systems

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn