Freed

1 month ago

Group Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Group Account Manager responsible for managing and expanding Freed’s growing base of B2B customers in healthcare, overseeing onboarding, adoption, troubleshooting, and expansion opportunities across medical groups. You will maintain relationships with clinical champions, introduce new products, and ensure the customer journey from onboarding to expansion. Hybrid role based in San Francisco with three in-person days per week, focusing on clinician-friendly AI-driven solutions.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion.
•Analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product.
•Identify and successfully close expansion opportunities.
•Provide ongoing support to the user base across your portfolio.
•Coordinate with cross-functional teams to ensure customer success and adoption of new features.

Pay and Benefits

Salary: USD 120,000 - 200,000 annually

Equity and Bonus:Equity

Perks:EquityPaid LeaveCommuter Benefits401k

Key Requirements

•5-8 years of directly relevant experience managing high profile customer accounts.
•An established toolkit for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment.
•Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts.
•High motivation, self direction, and an intrinsic sense of ownership and accountability.
•An indefatigable spirit that’s equally capable of handling customer delight and dissatisfaction.

Experience:5-8 yearsHealthcareSaaSAI in healthcare

Skills:Customer relationshipCommunicationProblem-solvingOwnershipTeamwork

Tech Stack:AISaaSCRM

Company Brief

Freed

Freed builds an AI clinician assistant and medical scribe that automates documentation, visit prep, EHR interactions, coding, and clinical letters to reduce clinician administrative burden and burnout for outpatient practices.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Freed

1 month ago

Group Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion.
•Analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product.
•Identify and successfully close expansion opportunities.
•Provide ongoing support to the user base across your portfolio.
•Coordinate with cross-functional teams to ensure customer success and adoption of new features.

Pay and Benefits

Salary: USD 120,000 - 200,000 annually

Equity and Bonus:Equity

Perks:EquityPaid LeaveCommuter Benefits401k

Key Requirements

•5-8 years of directly relevant experience managing high profile customer accounts.
•An established toolkit for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment.
•Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts.
•High motivation, self direction, and an intrinsic sense of ownership and accountability.
•An indefatigable spirit that’s equally capable of handling customer delight and dissatisfaction.

Experience:5-8 yearsHealthcareSaaSAI in healthcare

Skills:Customer relationshipCommunicationProblem-solvingOwnershipTeamwork

Tech Stack:AISaaSCRM

Company Brief

Freed

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.8

Website LinkedIn Glassdoor