Group Account Manager

Freed
San Francisco
Workplace: HybridFull timeUSD 120,000 - 200,000 annuallyFunction: Customer Success & Account ManagementExperience: 5-8 yearsSkills: ["Customer relationship","Communication","Problem-solving","Ownership","Teamwork"]

Group Account Manager responsible for managing and expanding Freed’s growing base of B2B customers in healthcare, overseeing onboarding, adoption, troubleshooting, and expansion opportunities across medical groups. You will maintain relationships with clinical champions, introduce new products, and ensure the customer journey from onboarding to expansion. Hybrid role based in San Francisco with three in-person days per week, focusing on clinician-friendly AI-driven solutions.

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Freed
Freed
3 months ago

Group Account Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Group Account Manager responsible for managing and expanding Freed’s growing base of B2B customers in healthcare, overseeing onboarding, adoption, troubleshooting, and expansion opportunities across medical groups. You will maintain relationships with clinical champions, introduce new products, and ensure the customer journey from onboarding to expansion. Hybrid role based in San Francisco with three in-person days per week, focusing on clinician-friendly AI-driven solutions.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion.
  • •Analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product.
  • •Identify and successfully close expansion opportunities.
  • •Provide ongoing support to the user base across your portfolio.
  • •Coordinate with cross-functional teams to ensure customer success and adoption of new features.

Pay and Benefits

Salary: USD 120,000 - 200,000 annually
Equity and Bonus:Equity
Perks:EquityPaid LeaveCommuter Benefits401k

Key Requirements

  • •5-8 years of directly relevant experience managing high profile customer accounts.
  • •An established toolkit for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment.
  • •Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts.
  • •High motivation, self direction, and an intrinsic sense of ownership and accountability.
  • •An indefatigable spirit that’s equally capable of handling customer delight and dissatisfaction.
Experience:5-8 yearsHealthcareSaaSAI in healthcare
Skills:Customer relationshipCommunicationProblem-solvingOwnershipTeamwork
Tech Stack:AISaaSCRM

Company Brief

Freed
Freed builds an AI clinician assistant and medical scribe that automates documentation, visit prep, EHR interactions, coding, and clinical letters to reduce clinician administrative burden and burnout for outpatient practices.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.8
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