Manager, Connectivity (Big Sky, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 5+ yearsSkills: ["Leadership","Communication","Problem-solving","Decision-making","Service excellence"]

Oversee the guest journey for pre-arrival through post-stay communications, ensuring personalized, timely, and professional service. Lead and develop the Connectivity team, supervise daily operations and staffing, and manage the Connectivity call center for consistent communication quality. Maintain accurate guest profiles and preferences, resolve concerns, monitor feedback to improve service, and use deep resort knowledge to promote facilities, services, and local experiences.

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Kerzer International
Kerzer International
1 day ago

Manager, Connectivity (Big Sky, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Oversee the guest journey for pre-arrival through post-stay communications, ensuring personalized, timely, and professional service. Lead and develop the Connectivity team, supervise daily operations and staffing, and manage the Connectivity call center for consistent communication quality. Maintain accurate guest profiles and preferences, resolve concerns, monitor feedback to improve service, and use deep resort knowledge to promote facilities, services, and local experiences.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Lead, motivate, and develop the Connectivity team and foster a service-excellence culture
  • •Supervise daily operations including staffing, scheduling, and adherence to resort standards
  • •Own guest communication from pre-arrival through post-stay, ensuring timely and personalized messaging
  • •Oversee Connectivity call center operations and ensure consistent communication quality
  • •Maintain guest profiles/preferences and handle inquiries, special arrangements, and guest concerns with follow-up

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveColleague HousingMeal Allowance

Key Requirements

  • •5+ years of progressive Front of House experience in a 5-star hotel or resort environment
  • •2+ years of management experience
  • •Strong understanding of luxury hospitality standards
  • •Proficiency with Microsoft Office, Alice, and Opera
  • •Excellent written and verbal communication skills with strong problem-solving and decision-making
Experience:5+ yearsLuxury hospitality5-star hotelResort
Skills:LeadershipCommunicationProblem-solvingDecision-makingService excellence
Tech Stack:Microsoft OfficeAliceOpera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn