Head Housekeeping Trainer

Just Life
Dubai
Full timeFunction: Hospitality & Food ServiceExperience: 5+ yearsSkills: ["Coaching","Communication","Data-driven problem solving","Organizational skills","Calm under pressure"]

Lead the housekeeping training program to improve quality, consistency, and customer experience across Justlife’s GCC network. Design and continuously improve training for housekeeping, customer service, hygiene, and safety; run quality checks and on-site coaching; and turn training data and customer feedback into measurable NPS improvements. Manage and coach a team of 8–10 Housekeeping Trainers, and partner with Quality, Operations, Customer Experience, and Business Development to close skill gaps.

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FursaFursa
Just Life
Just Life
1 week ago

Head Housekeeping Trainer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead the housekeeping training program to improve quality, consistency, and customer experience across Justlife’s GCC network. Design and continuously improve training for housekeeping, customer service, hygiene, and safety; run quality checks and on-site coaching; and turn training data and customer feedback into measurable NPS improvements. Manage and coach a team of 8–10 Housekeeping Trainers, and partner with Quality, Operations, Customer Experience, and Business Development to close skill gaps.
Location: Dubai
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Sr. Director level

Key Responsibilities

  • •Drive category NPS and customer experience by improving the quality and consistency of housekeeping training.
  • •Lead and develop a team of 8–10 Housekeeping Trainers with clear goals, coaching, and tracked performance.
  • •Design and continuously improve training across housekeeping skills, customer service, hygiene, and safety.
  • •Run quality checks and provide on-site coaching to ensure standards across every professional.
  • •Standardize training delivery, documentation, and reporting; use training data and customer feedback to create measurable service-quality improvements and partner with cross-functional teams to close skill gaps.

Pay and Benefits

Perks:Birthday OffFree CreditsAnnual Bonus

Key Requirements

  • •5+ years in housekeeping/hospitality training or a related leadership role, with results that matter.
  • •Measurably improve training or service-quality outcomes across hundreds of people.
  • •Connect training changes to customer-satisfaction results and explain the causal chain.
  • •Strong coaching and communication in English; Hindi, Nepali, or Tagalog is an advantage.
  • •Read and use data to identify service gaps and take action in a fast-paced environment.
Experience:5+ yearsHospitalityTraining
Skills:CoachingCommunicationData-driven problem solvingOrganizational skillsCalm under pressure
Languages:EnglishHindiNepaliTagalog

Company Brief

Just Life
Justlife is a UAE-based home services marketplace and super‑app offering cleaning, beauty & wellness, healthcare-at-home, maintenance, laundry and related services across GCC markets.
Industry: Online Marketplaces
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2015
WebsiteLinkedInGlassdoor