Business Application IT Process/Problem Manager

Canon
Netherlands
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Analytical mindset","Communication","Proactive","Structured approach","Ownership"]

Own the end-to-end Problem Management lifecycle for Canon EMEA’s Business Applications, driving Root Cause Analysis for major and recurring incidents and ensuring permanent fixes. Use trend analysis to improve service reliability, resilience, and performance while managing the problem backlog. Govern fix delivery effectiveness, align with internal teams and multi-vendor partners, and provide data-driven reporting to senior leadership to strengthen long-term service stability.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Canon
Canon
3 months ago

Business Application IT Process/Problem Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the end-to-end Problem Management lifecycle for Canon EMEA’s Business Applications, driving Root Cause Analysis for major and recurring incidents and ensuring permanent fixes. Use trend analysis to improve service reliability, resilience, and performance while managing the problem backlog. Govern fix delivery effectiveness, align with internal teams and multi-vendor partners, and provide data-driven reporting to senior leadership to strengthen long-term service stability.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Lead and own the end-to-end Problem Management lifecycle (identification → RCA → fix → closure).
  • •Conduct and govern Root Cause Analysis for major and recurring incidents.
  • •Drive trend analysis and initiatives to improve service reliability, resilience, and performance.
  • •Manage and prioritize the problem backlog and remediation pipeline.
  • •Provide governance, coordination with internal teams/vendors, and data-driven reporting to senior leadership (CIO/SteerCo).

Key Requirements

  • •Strong experience in ITIL Problem Management / IT Service Management.
  • •Proven track record in RCA, major incident analysis, and service improvement initiatives.
  • •Experience working in complex, multi-vendor IT environments.
  • •Strong analytical mindset to derive actionable insights from data.
  • •Excellent communication skills for stakeholder engagement at all levels.
Skills:Analytical mindsetCommunicationProactiveStructured approachOwnership
Tech Stack:ITILIT Service ManagementRoot Cause AnalysisRCA

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn