Canon

1 month ago

Business Application IT Process/Problem Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and own the IT Problem Management function across Canon EMEA IT Operations, driving root-cause analysis, permanent resolution, and proactive incident prevention. Govern the problem lifecycle across multiple teams and suppliers, implement and monitor processes (Event, Incident, Problem, Change, Configuration), and deliver data-driven reporting and improvements to enhance service stability and CIO-level visibility.

Location: Netherlands

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Definition, documentation, implementation and effectiveness monitoring of all processes (Event, Incident, Problem, Change, Configuration, transition, service level, supplier management, continual service improvement etc.) for all domains within the IT Business Application department across Canon EMEA on 1st, 2nd and 3rd line of support.
•Ensure collaboration between Service Desk (1st line), local (2nd) and central teams including suppliers (3rd line).
•Implement and maintain reporting on processes and requests used within Business Application IT operations; introduce AI tooling for ticket analyses and initiate improvement actions for reducing tickets/shift-left.
•Define and monitor service level reporting showing quality of service; ensure SLA performance is known and maintained; support CIO reporting.
•Maintain assets/configuration items and CI lifecycle processes for central and local teams; ensure compliance and evidence for controls.

Key Requirements

•1. IT service management experience with ITIL processes, especially Problem, Incident, Change, and Configuration Management.
•2. Strong governance and stakeholder management across internal teams and external suppliers in a multi-vendor environment.
•3. Ability to define, implement, and monitor service management processes and KPI reporting across domains.
•4. Experience implementing reporting, analytics, and AI-assisted tooling to improve ticket analysis and reduce incidents (shift-left).
•5. Knowledge of asset/configuration item management (CI lifecycle) and service catalogue maintenance.

Experience:IT service managementITILAI toolingService governance

Skills:CommunicationStakeholder managementProblem-solving

Languages:English

Tech Stack:ITILAI tooling

Company Brief

Canon

Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1937

Glassdoor: 3.6

Website LinkedIn

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Canon

1 month ago

Business Application IT Process/Problem Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Netherlands

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Definition, documentation, implementation and effectiveness monitoring of all processes (Event, Incident, Problem, Change, Configuration, transition, service level, supplier management, continual service improvement etc.) for all domains within the IT Business Application department across Canon EMEA on 1st, 2nd and 3rd line of support.
•Ensure collaboration between Service Desk (1st line), local (2nd) and central teams including suppliers (3rd line).
•Implement and maintain reporting on processes and requests used within Business Application IT operations; introduce AI tooling for ticket analyses and initiate improvement actions for reducing tickets/shift-left.
•Define and monitor service level reporting showing quality of service; ensure SLA performance is known and maintained; support CIO reporting.
•Maintain assets/configuration items and CI lifecycle processes for central and local teams; ensure compliance and evidence for controls.

Key Requirements

•1. IT service management experience with ITIL processes, especially Problem, Incident, Change, and Configuration Management.
•2. Strong governance and stakeholder management across internal teams and external suppliers in a multi-vendor environment.
•3. Ability to define, implement, and monitor service management processes and KPI reporting across domains.
•4. Experience implementing reporting, analytics, and AI-assisted tooling to improve ticket analysis and reduce incidents (shift-left).
•5. Knowledge of asset/configuration item management (CI lifecycle) and service catalogue maintenance.

Experience:IT service managementITILAI toolingService governance

Skills:CommunicationStakeholder managementProblem-solving

Languages:English

Tech Stack:ITILAI tooling

Company Brief

Canon

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1937

Glassdoor: 3.6

Website LinkedIn