Highspot

1 year ago

Sr. Customer Success Manager - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own enterprise customer relationships and drive retention and expansion for the Highspot post-sales team. Lead mutual value planning, identify risks and opportunities, and coordinate internal teams to improve adoptions and resolve technical challenges. Deliver customer-facing milestones like Solution Health Reviews and Strategic Business Reviews, help customers realize ROI, and advocate internally to turn account insights into growth opportunities.

Location: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Seattle, Wisconsin

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the face and internal owner of customer relationships, identifying ways to expand value and engagement.
•Collaborate with customers on mutual value plans, analyze portfolio risks/opportunities, and manage renewal risk with “green churn risk” focus.
•Drive product adoption and ongoing usage to realize Highspot value, satisfaction, and advocacy.
•Identify expansion and add-on service opportunities and pass them to Account Management.
•Partner with internal teams (Deployment Consultants, Technical Account Managers, Support, Professional Services) to optimize implementations and resolve technical challenges.

Pay and Benefits

Salary: USD 98,000 - 140,000 annually

Perks:Health InsuranceDentalVisionDisabilityLife InsuranceHsa401kPaid LeaveParental LeavePaid HolidaysVolunteer Days

Key Requirements

•5+ years in a customer-facing role with 2+ years owning complex enterprise accounts.
•Consult with customers at all seniority levels to understand business goals and deliver plans that exceed expectations.
•Excellent written/verbal presentation skills, including the ability to synthesize complex problems for executives.
•Strong collaboration skills to influence and gain alignment across internal and external stakeholders.
•Experience driving customer success outcomes with a focus on satisfaction, retention, and managing ambiguous situations by creating structure and process.

Experience:5+ years

Skills:CommunicationCollaborationExecutive communicationCustomer focusProject management

Company Brief

Highspot

Provides a sales enablement platform that helps revenue teams find, present, and track content, train sellers, and measure engagement to improve sales execution and buyer engagement across the customer lifecycle.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn

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Highspot

1 year ago

Sr. Customer Success Manager - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the face and internal owner of customer relationships, identifying ways to expand value and engagement.
•Collaborate with customers on mutual value plans, analyze portfolio risks/opportunities, and manage renewal risk with “green churn risk” focus.
•Drive product adoption and ongoing usage to realize Highspot value, satisfaction, and advocacy.
•Identify expansion and add-on service opportunities and pass them to Account Management.
•Partner with internal teams (Deployment Consultants, Technical Account Managers, Support, Professional Services) to optimize implementations and resolve technical challenges.

Pay and Benefits

Salary: USD 98,000 - 140,000 annually

Perks:Health InsuranceDentalVisionDisabilityLife InsuranceHsa401kPaid LeaveParental LeavePaid HolidaysVolunteer Days

Key Requirements

•5+ years in a customer-facing role with 2+ years owning complex enterprise accounts.
•Consult with customers at all seniority levels to understand business goals and deliver plans that exceed expectations.
•Excellent written/verbal presentation skills, including the ability to synthesize complex problems for executives.
•Strong collaboration skills to influence and gain alignment across internal and external stakeholders.
•Experience driving customer success outcomes with a focus on satisfaction, retention, and managing ambiguous situations by creating structure and process.

Experience:5+ years

Skills:CommunicationCollaborationExecutive communicationCustomer focusProject management

Company Brief

Highspot

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn