Specialist - A&H Customer Service - Call Center (Bangkok, TH, 10330)

Allianz
Bangkok
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service mindset","Self-motivation","Influencing","Problem-solving"]

Provide after-sale customer service as the first point of contact through incoming calls and email, resolving inquiries and complaints and handling complex/escalated cases. Ensure service quality and SLA performance, monitor calls, and support continuous improvement of contact center processes. Coordinate with other teams and departments, maintain customer databases, and contribute to customer satisfaction metrics (NPS) while coaching and supervising customer service staff.

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FursaFursa
Allianz
Allianz
16 hours ago

Specialist - A&H Customer Service - Call Center (Bangkok, TH, 10330)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide after-sale customer service as the first point of contact through incoming calls and email, resolving inquiries and complaints and handling complex/escalated cases. Ensure service quality and SLA performance, monitor calls, and support continuous improvement of contact center processes. Coordinate with other teams and departments, maintain customer databases, and contribute to customer satisfaction metrics (NPS) while coaching and supervising customer service staff.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as first-line contact for after-sale service by answering incoming calls and handling customer requests at first call solution.
  • •Resolve issues and inquiries according to call patterns, instructions, policies, procedures, and accepted practices to maintain quality.
  • •Handle customer complaints, difficult/special calls, and escalations from agents, and follow up with other departments as needed.
  • •Monitor incoming cases and calls (including calls and email), ensure performance, and take timely action to improve customer service satisfaction.
  • •Coach and supervise staff to meet SLA and service quality standards, and contribute to contact centre process/procedural analysis or projects.

Key Requirements

  • •Bachelor’s degree in any field.
  • •At least 2 years of customer service/call center experience from health and general insurance.
  • •Good communication skills in both written and spoken Thai and English.
  • •Excellent customer service mindset and self-motivation.
  • •Ability to use computers, including Microsoft Word/Excel, and database management.
Experience:2+ yearsHealth insuranceGeneral insuranceCall center
Education:Bachelor's
Skills:CommunicationCustomer service mindsetSelf-motivationInfluencingProblem-solving
Languages:ThaiEnglish
Tech Stack:Microsoft WordMicrosoft ExcelDatabase managementChatGPTCoPilot365

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn