Manager, Enterprise Technology Services Communications

American Express
New York
Workplace: HybridFull timeUSD 89,250 - 150,250 annuallyFunction: Communications, PR & CommunityExperience: 5-7 yearsEducation: bachelorsSkills: ["Writing","Editing","Proofreading","Project management","Stakeholder management"]

Lead enterprise communications for workplace technology launches, AI productivity adoption, and change moments. Develop communications plans and independently translate technical and product updates into clear, colleague-facing content across multiple channels. Manage end-to-end campaigns from intake through approval, launch, and post-launch support, while partnering with technology product teams and stakeholders. Ensure brand-quality, accuracy, and continuous improvement of workflows using AI.

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FursaFursa
American Express
American Express
2 days ago

Manager, Enterprise Technology Services Communications

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead enterprise communications for workplace technology launches, AI productivity adoption, and change moments. Develop communications plans and independently translate technical and product updates into clear, colleague-facing content across multiple channels. Manage end-to-end campaigns from intake through approval, launch, and post-launch support, while partnering with technology product teams and stakeholders. Ensure brand-quality, accuracy, and continuous improvement of workflows using AI.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Develop and execute communications plans for workplace technology launches, adoption efforts, training campaigns, and ongoing colleague education.
  • •Independently manage communications projects end-to-end: intake, stakeholder engagement, content development, approvals, launch, and post-launch support.
  • •Translate technical/product updates and colleague impacts into clear, concise communications for non-technical audiences across multiple channels and formats.
  • •Create polished, on-brand visual communications for digital and physical channels, ensuring quality, accuracy, consistency, and brand adherence.
  • •Partner with Technology product teams and internal stakeholders; manage communications calendars/timelines and use AI to improve communications workflows and outcomes.

Pay and Benefits

Salary: USD 89,250 - 150,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401k

Key Requirements

  • •5–7 years developing and executing communications for workplace technology, technology adoption, change management, or similar complex colleague-facing initiatives.
  • •Excellent writing, editing, proofreading, and storytelling skills to translate complex/technical information for broad non-technical audiences.
  • •Strong understanding of workplace technologies and AI productivity tools, including supporting technology-focused initiatives and using AI for content/communications workflows.
  • •Ability to develop communications plans and translate broader communications and change strategies into campaigns, content, and channel approaches.
  • •Proficiency with Microsoft 365, workplace collaboration platforms, presentation development tools, and corporate intranet/content management systems; bachelor’s degree in Communications or related field.
Experience:5-7 yearsWorkplace technologyTechnology adoptionChange managementAI productivityDigital communications
Education:Bachelor's
Skills:WritingEditingProofreadingProject managementStakeholder management
Tech Stack:Microsoft 365AI toolsIntranetSlackDigital displaysAdobe Creative CloudWorkplace collaboration platformsContent management systemsPresentation development tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn