Underwriting & Servicing Operations Manager - Cards

Mercury
San Francisco, New York
Workplace: RemoteFull timeFunction: Business OperationsExperience: 8+ yearsSkills: ["Leadership","Communication","Problem-solving","Collaboration","Cross-functional","Strategic thinking"]

Lead and scale Mercury's credit operations across underwriting, portfolio management, and collections for card products. Build governance, policies, and KPI frameworks; partner with Legal, Compliance, Product, Engineering, and Data Science to drive throughput, mitigate risk, and support the bank charter.

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Mercury
Mercury
2 months ago

Underwriting & Servicing Operations Manager - Cards

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead and scale Mercury's credit operations across underwriting, portfolio management, and collections for card products. Build governance, policies, and KPI frameworks; partner with Legal, Compliance, Product, Engineering, and Data Science to drive throughput, mitigate risk, and support the bank charter.
Location: San Francisco, New York
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own the collections function end-to-end: monitoring and early identification of at-risk accounts, outreach strategy, escalation and intervention workflows, charge-off processes, and recovery.
  • •Own the end-to-end operational layer across IO credit product variants, including manual workflows, document collection, credit bureau pulls, and application throughput.
  • •Bring consistency and rigor to underwriting processes across the team, reducing variance in how decisions are made and documented.
  • •Monitor pipeline health and manage operational bottlenecks; identify improvements that reduce manual burden and increase throughput.
  • •Define and own the KPI framework for underwriting operations: establish healthy approval rates, turnaround times, and application quality; drive improvements against those targets.

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •8+ years of experience in credit operations, underwriting, portfolio management, or collections - ideally across more than one of these functions.
  • •Prior experience in a highly regulated financial services environment; direct exposure to bank charter processes, regulatory examinations, or policy/procedure documentation is a strong plus.
  • •Demonstrated ability to organize, instrument, and scale credit operations - bringing rigor, clear metrics, and ownership to functions that are in motion and growing.
  • •Strong judgment in ambiguous situations - this role requires knowing when to escalate, when to streamline, and when to hold the line on risk.
  • •Track record of managing and developing early-career team members.
Experience:8+ yearsFintechCreditSaaS
Skills:LeadershipCommunicationProblem-solvingCollaborationCross-functionalStrategic thinking
Languages:English
Tech Stack:SQL

Company Brief

Mercury
Provides banking and financial infrastructure for startups and small businesses, offering business checking accounts, payments, debit cards, venture debt integrations, and treasury services via a developer-friendly platform.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn