NTT

1 year ago

Security Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Monitor and manage clients’ security infrastructure to ensure it remains operational. Triage, investigate, and resolve incidents and client tickets within SLA using ticketing tools (preferably ServiceNow), updating resolution actions and executing approved changes responsibly. Support L1 escalations with troubleshooting, audit tickets for quality, recommend improvements, and collaborate with automation teams to optimize and automate routine work across shift handovers.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Monitor security infrastructures, identify, investigate, and resolve technical incidents and problems to restore service efficiently.
•Handle client requests/tickets with technical expertise, ensuring resolution within agreed SLA and updating tickets with resolution actions.
•Manage work queues and log incidents promptly; provide second-level support and collaborate with other teams/clients when needed.
•Execute changes responsibly, flag risks with mitigation plans, and ensure changes have proper approvals.
•Support change management by documenting thoroughly, planning and executing maintenance activities, and assisting L1 with triage and troubleshooting when escalations occur.

Key Requirements

•Experience handling security infrastructure in managed services and working knowledge of ticketing tools, preferably ServiceNow.
•Strong active listening skills, including paraphrasing and probing to gather further information.
•Excellent planning skills to anticipate and adjust to changing circumstances.
•Ability to communicate and engage effectively across different cultures and social groups.
•Bachelor’s degree or equivalent IT/computing qualification or relevant work experience.

Education:Bachelor's

Skills:Active listeningPlanningCommunicationAdaptabilityClient-focused

Tech Stack:ServiceNow

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT