Principal Technical Account Manager

Adobe Systems
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 15+ yearsEducation: bachelorsSkills: ["Presentation","Communication","Leadership","Stakeholder management","Relationship management"]

Lead strategic, multi-disciplinary engagements with Adobe’s largest BFSI customers from Mumbai, guiding technical strategy, solution delivery, and roadmap influence. You’ll coordinate cross-functional teams, mentor staff, and ensure successful implementation of Adobe solutions while accelerating value realization for executive stakeholders across the customer lifecycle.

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Adobe Systems
Adobe Systems
4 months ago

Principal Technical Account Manager

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead strategic, multi-disciplinary engagements with Adobe’s largest BFSI customers from Mumbai, guiding technical strategy, solution delivery, and roadmap influence. You’ll coordinate cross-functional teams, mentor staff, and ensure successful implementation of Adobe solutions while accelerating value realization for executive stakeholders across the customer lifecycle.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead ultimate support engagements for leading BFSI customers, serving as the technical executive point of contact throughout the customer’s solution usage lifecycle.
  • •Advise and consult on the customer’s technical strategy with Adobe Solutions via service delivery plans with clear outcomes.
  • •Drive governance and regular communication across customer operations and executive teams; maintain alignment with internal and external stakeholders.
  • •Mentor team members and develop skills within the team while coordinating with cross-functional Adobe groups and third-party partners.
  • •Lead architecture and design discussions to ensure solutions are optimized for maximum value delivery and align with standard methodologies.
Travel: High travel

Key Requirements

  • •Bachelor's degree in a related technical field; MBA preferred
  • •15+ years of senior experience in consultative, customer service, customer success or related roles in digital marketing technology
  • •Strong executive presence with ability to collaborate across multiple teams and VPs including CMOs and CXOs
  • •Excellent presentation skills and ability to lead meetings, workshops, and reviews of any audience size
  • •Willingness and ability to travel to Mumbai client location approximately 50-75%
Experience:15+ yearsBFSIDigital marketingAdobe ecosystem
Education:Bachelor's
Skills:PresentationCommunicationLeadershipStakeholder managementRelationship management
Certifications:Adobe DX Certifications
Tech Stack:Adobe Experience CloudAdobe DX CertificationsMarketing softwareCloud

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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