Investigator, Video CIP Checker

PayPal
Mumbai
Workplace: HybridFull timeFunction: Creative Production (Video/Audio/Photo)Experience: 2+ yearsSkills: ["Decision-making","Independent judgment","Efficiency","Attention to detail"]

Review and investigate customer account activity across identity verification, sanctions, disputes, chargebacks, abuse, and fraud. Make independent, informed decisions to resolve uncommon cases efficiently while following risk operations policies and procedures. Handle customer account queries, document findings in manual and automated case management systems, and manage performance expectations across multiple workflows, queues, and programs.

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FursaFursa
PayPal
PayPal
2 days ago

Investigator, Video CIP Checker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Review and investigate customer account activity across identity verification, sanctions, disputes, chargebacks, abuse, and fraud. Make independent, informed decisions to resolve uncommon cases efficiently while following risk operations policies and procedures. Handle customer account queries, document findings in manual and automated case management systems, and manage performance expectations across multiple workflows, queues, and programs.
Location: Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: Creative Production (Video/Audio/Photo)
Seniority: Entry level

Key Responsibilities

  • •Assist customers with their queries regarding accounts.
  • •Review customer accounts related to designated areas including identity verification, sanctions, disputes, chargebacks, abuse, and fraud.
  • •Document findings in the manual and automated case management system.
  • •Switch efficiently across multiple workflows, queues, and programs.
  • •Meet or exceed performance expectations while making independent, proficient decisions to resolve issues.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •2 years of relevant work experience.
  • •Proficiency reviewing customer accounts across one or more areas such as identity verification, sanctions, disputes, chargebacks, abuse, and fraud.
  • •Ability to make independent and informed decisions to resolve uncommon issues.
  • •Strong understanding of risk operations policies and procedures.
  • •Document findings in manual and automated case management systems.
Experience:2+ years
Skills:Decision-makingIndependent judgmentEfficiencyAttention to detail

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn