BizzyCar

5 months ago

Customer Success Specialist - Boston

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Customer Success Specialist in Boston owns a book of business in a high-volume SaaS environment, guiding onboarding and ongoing training to maximize value. You’ll drive renewals, identify expansion opportunities, and collaborate with Sales to ensure smooth handoffs, while capturing customer feedback to influence product improvements and scalability of CS processes.

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead customer onboarding and training, including portal setup, configuration, and ongoing education
•Manage a portfolio of customer accounts in a high-volume CSS environment
•Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
•Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
•Collaborate with Sales for smooth handoffs and gather customer feedback to drive improvements

Pay and Benefits

Salary: USD 65,000 - 90,000 annually

Equity and Bonus:Equity

Perks:MedicalDental401kVisionEquity

Key Requirements

•Bachelor’s degree or equivalent experience
•2+ years in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
•Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
•Strong communication skills with the ability to lead customer conversations and presentations
•Curious, adaptable, and eager to learn new products and processes

Experience:2+ yearsSaaSTechnologyAutomotive (dealership)

Education:Bachelor's

Skills:CommunicationCollaborationTime-managementProblem-solvingCustomer-focused

Languages:English

Company Brief

BizzyCar

Operates a digital platform for car-related services, offering a marketplace and tools for buying, selling, renting, or managing vehicles and fleet services for consumers and businesses.

Industry: Mobility Platforms

Website

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BizzyCar

5 months ago

Customer Success Specialist - Boston

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead customer onboarding and training, including portal setup, configuration, and ongoing education
•Manage a portfolio of customer accounts in a high-volume CSS environment
•Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
•Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
•Collaborate with Sales for smooth handoffs and gather customer feedback to drive improvements

Pay and Benefits

Salary: USD 65,000 - 90,000 annually

Equity and Bonus:Equity

Perks:MedicalDental401kVisionEquity

Key Requirements

•Bachelor’s degree or equivalent experience
•2+ years in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
•Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
•Strong communication skills with the ability to lead customer conversations and presentations
•Curious, adaptable, and eager to learn new products and processes

Experience:2+ yearsSaaSTechnologyAutomotive (dealership)

Education:Bachelor's

Skills:CommunicationCollaborationTime-managementProblem-solvingCustomer-focused

Languages:English

Company Brief

BizzyCar

Operates a digital platform for car-related services, offering a marketplace and tools for buying, selling, renting, or managing vehicles and fleet services for consumers and businesses.

Industry: Mobility Platforms

Website