Head of Workforce Management

Serco
United Kingdom
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceSkills: ["Stakeholder management","Communication","Strategic leadership","Cross-functional collaboration","Organizational change"]

Lead workforce strategy, planning, labour productivity initiatives, and payroll governance for Serco’s Justice & Immigration business. Own long-term workforce planning, forecasting and workforce analytics to support executive decision-making and financial planning. Drive workforce transformation programmes to simplify, standardise, and automate workforce and payroll processes, establishing governance, assurance, risk controls, and performance measures across Operations, HR, Finance, Payroll, and Transformation.

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FursaFursa
Serco
Serco
1 day ago

Head of Workforce Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead workforce strategy, planning, labour productivity initiatives, and payroll governance for Serco’s Justice & Immigration business. Own long-term workforce planning, forecasting and workforce analytics to support executive decision-making and financial planning. Drive workforce transformation programmes to simplify, standardise, and automate workforce and payroll processes, establishing governance, assurance, risk controls, and performance measures across Operations, HR, Finance, Payroll, and Transformation.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Define and deliver the workforce management strategy across the Justice & Immigration Business Unit.
  • •Lead long-term workforce planning aligned to operational demand, contract requirements, and business growth.
  • •Own payroll governance frameworks, executive oversight of governance assurance, risk, and continuous improvement.
  • •Build workforce forecasting, scenario planning, and workforce analytics capabilities for strategic decisions.
  • •Lead workforce transformation programmes, including simplifying, standardising, and automating workforce and payroll processes.
Travel: Low travel

Pay and Benefits

Perks:Annual BonusHealth InsurancePensionLife AssuranceAnnual Leave

Key Requirements

  • •Significant experience leading workforce strategy, workforce planning, or workforce management in large, complex organisations.
  • •Proven ability to deliver workforce transformation, productivity improvement, and organisational change.
  • •Experience developing governance and assurance frameworks within operational environments.
  • •Strong commercial awareness of labour productivity, workforce economics, and financial performance.
  • •Experience using workforce analytics and data to influence senior business decisions.
Skills:Stakeholder managementCommunicationStrategic leadershipCross-functional collaborationOrganizational change

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn