Senior Account Manager

LumApps
Zurich
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Relationship building","Communication","Organization","Negotiation","Proactive mindset"]

Own renewal and expansion for enterprise and large enterprise customer accounts, balancing relationship management, sales, and customer satisfaction. Lead quarterly business reviews and proactive touchpoints to uncover needs and align with account strategy. Drive upsell/cross-sell opportunities, build win strategies with internal teams, and handle renewals, proposals, and commercial negotiation. Use Salesforce, Clari, and Planhat to manage pipeline and forecasting.

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FursaFursa
LumApps
LumApps
1 month ago

Senior Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own renewal and expansion for enterprise and large enterprise customer accounts, balancing relationship management, sales, and customer satisfaction. Lead quarterly business reviews and proactive touchpoints to uncover needs and align with account strategy. Drive upsell/cross-sell opportunities, build win strategies with internal teams, and handle renewals, proposals, and commercial negotiation. Use Salesforce, Clari, and Planhat to manage pipeline and forecasting.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own renewal and expansion process for enterprise and large enterprise accounts
  • •Collaborate with Customer Success, Product Management, and Leadership to create renewal and expansion win strategies
  • •Conduct quarterly business reviews and proactive touchpoints to discover needs and concerns
  • •Identify upsell and cross-sell opportunities, strengthen customer champions, and align platform value to business objectives
  • •Drive renewal process and proposals while maintaining pipeline and forecasting with Salesforce, Clari, and Planhat

Pay and Benefits

Perks:Health InsuranceEquipment

Key Requirements

  • •3+ years of closing experience in Sales or Account Management
  • •Experience running a full sales cycle with large enterprises
  • •Fluent in Swiss German
  • •Strong understanding of sales discovery and ability to identify pilots and win pilot conversions
  • •Bachelor’s degree
Experience:3+ yearsEnterprise salesSaaS
Education:Bachelor's
Skills:Relationship buildingCommunicationOrganizationNegotiationProactive mindset
Languages:Swiss German
Tech Stack:SalesforceClariPlanhatZoomInfoGoogle SuiteMicrosoftGoogle

Company Brief

LumApps
Provides a mobile-first employee communication and engagement platform connecting deskless and frontline workers with company news, shift management, workflows, and collaboration tools to improve internal communication and operational efficiency.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Zurich, Switzerland
Founded: 2012
Website