Interim Client Experience Lead (Kamloops, BC, CA, V1S 1J2)

Sephora
Canada
Workplace: OnsiteFull timeCAD 22.85 - 28.55 hourlyFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Leadership","Coaching","Client-first mindset","Communication","Teamwork"]

Lead Sephora store client experiences by coaching and empowering your team to deliver exceptional service and drive sales goals. Contribute to overall store success through client engagement, expert product knowledge, and personalized recommendations. Support onboarding and continuous learning across service excellence, loyalty programs, and brand initiatives, while assisting with daily store operations like inventory and visual merchandising. Help foster an inclusive, high-performing environment and uphold Sephora standards.

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FursaFursa
Sephora
Sephora
1 day ago

Interim Client Experience Lead (Kamloops, BC, CA, V1S 1J2)

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead Sephora store client experiences by coaching and empowering your team to deliver exceptional service and drive sales goals. Contribute to overall store success through client engagement, expert product knowledge, and personalized recommendations. Support onboarding and continuous learning across service excellence, loyalty programs, and brand initiatives, while assisting with daily store operations like inventory and visual merchandising. Help foster an inclusive, high-performing environment and uphold Sephora standards.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and inspire team members to deliver exceptional client service and achieve sales goals.
  • •Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations.
  • •Provide ongoing feedback and development to coach for growth and elevate team performance.
  • •Support onboarding and continuous learning across service excellence, loyalty programs, product expertise, and brand initiatives.
  • •Assist with daily operations including inventory, visual merchandising, and maintaining store standards.

Pay and Benefits

Salary: CAD 22.85 - 28.55 hourly

Key Requirements

  • •Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
  • •Proven ability to coach and inspire teams to achieve goals.
  • •Strong sales and client service skills.
  • •Excellent communication and interpersonal skills.
  • •Comfortable in a fast-paced environment and able to lift/carry up to 50 pounds.
Experience:2+ yearsRetailHospitalityService
Skills:LeadershipCoachingClient-first mindsetCommunicationTeamwork

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn