Fiserv

4 days ago

IT Operations Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide Tier 1 support in a 24x7 enterprise environment for IBM Z-Series and IBM I-Series production systems, as well as FTP, Connect Direct (NDM), and Sterling File Gateway platforms. Monitor and respond to system messages, run batch cycles and restarts, manage client data transmission routing, and create tickets from alerts. Document procedures, work cross-team to restore service, and help meet SLAs by triaging and escalating events as needed.

Location: Omaha

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Monitor IBM I-Series and Z-Series production environments and respond to system messages.
•Process batch cycles and perform batch restarts following established procedures.
•Monitor and ensure client data file transmissions route successfully across FTP, Connect Direct (NDM), and Sterling File Gateway.
•Create tickets from alert messages and work with clients and business units to achieve established SLAs.
•Create and maintain detailed process documentation and collaborate across teams to restore service during interruptions.

Pay and Benefits

Salary: 65,600 - 94,300

Key Requirements

•4+ years of experience monitoring in an enterprise DC environment.
•1+ year of experience with JCL and IBM Mainframe consoles.
•Experience with ITIL ticket systems and BMC Remedy and/or ServiceNow.
•Experience providing IT support in environments with established SLAs.
•Associate’s degree in computer science, IT, or related field (or equivalent combination of education, work, and/or military experience).

Experience:4+ years

Education:Associate's in computer science, IT, or a related field

Skills:CommunicationDocumentationService improvementTriage

Tech Stack:IBM Z-SeriesIBM I-SeriesFTPConnect Direct (NDM)Sterling File GatewayJCLIBM Mainframe consolesITILBMC RemedyServiceNowCA-7Control-MSLAsTickets

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

4 days ago

IT Operations Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Omaha

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Monitor IBM I-Series and Z-Series production environments and respond to system messages.
•Process batch cycles and perform batch restarts following established procedures.
•Monitor and ensure client data file transmissions route successfully across FTP, Connect Direct (NDM), and Sterling File Gateway.
•Create tickets from alert messages and work with clients and business units to achieve established SLAs.
•Create and maintain detailed process documentation and collaborate across teams to restore service during interruptions.

Pay and Benefits

Salary: 65,600 - 94,300

Key Requirements

•4+ years of experience monitoring in an enterprise DC environment.
•1+ year of experience with JCL and IBM Mainframe consoles.
•Experience with ITIL ticket systems and BMC Remedy and/or ServiceNow.
•Experience providing IT support in environments with established SLAs.
•Associate’s degree in computer science, IT, or related field (or equivalent combination of education, work, and/or military experience).

Experience:4+ years

Education:Associate's in computer science, IT, or a related field

Skills:CommunicationDocumentationService improvementTriage

Tech Stack:IBM Z-SeriesIBM I-SeriesFTPConnect Direct (NDM)Sterling File GatewayJCLIBM Mainframe consolesITILBMC RemedyServiceNowCA-7Control-MSLAsTickets

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn