Senior Technical Account Manager - SIEM/Security Analytics

Anomali
Raleigh, Redwood City, United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Customer-first","Executive communication","Presentation","Interpersonal skills","Problem-solving"]

Own the end-to-end customer adoption journey, from onboarding to full production maturity, for US Customer Success accounts. Blend deep technical fluency with executive-level relationship management to run QBRs/EBRs, translate technical wins into business value, and drive renewals and expansion. Serve as a platform power user, monitor usage, build dashboards, recommend best practices, resolve technical requests, and provide feedback to internal technical teams.

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Anomali
Anomali
16 hours ago

Senior Technical Account Manager - SIEM/Security Analytics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the end-to-end customer adoption journey, from onboarding to full production maturity, for US Customer Success accounts. Blend deep technical fluency with executive-level relationship management to run QBRs/EBRs, translate technical wins into business value, and drive renewals and expansion. Serve as a platform power user, monitor usage, build dashboards, recommend best practices, resolve technical requests, and provide feedback to internal technical teams.
Location: Raleigh, Redwood City, United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as an Anomali Platform power user and help customers achieve success with the technology.
  • •Own and drive the customer adoption lifecycle from onboarding through full production maturity.
  • •Plan and lead QBRs/EBRs with analyst, director, and CISO stakeholders to translate technical usage into security outcomes and business value.
  • •Identify and surface expansion and renewal risk signals from usage data and stakeholder relationships.
  • •Address customer technical requests, proactively resolve issues, track account metrics, and coordinate with Onboarding Engineers, Technical Support, Engineering, Sales, and Product Management.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience in lieu of degree.
  • •5+ years in a technical customer success, solutions engineering, sales engineering, or similar role (preferably in a SaaS/technology company).
  • •Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO), including running QBRs/ERs that connect adoption to business outcomes.
  • •Expertise in cybersecurity technologies and architectures, including SOAR, SIEM, firewalls, and EDR/XDR, plus security controls and logs.
  • •Expertise with at least one SIEM product (e.g., Splunk, QRadar, Arcsight), including implementation, configuration, integration, and optimization.
Experience:5+ yearsCybersecuritySaaSThreat intelligenceEnterprise accountsSecOps
Education:Bachelor's in Computer Science, Engineering, or a related field
Skills:Customer-firstExecutive communicationPresentationInterpersonal skillsProblem-solving
Tech Stack:CTISecOpsSOCSIEMSOARFirewallsEDRXDRSecurity controlsSplunkQRadarArcsightGainsightSalesforceJIRAOperating systemsLog telemetry

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Anomali
Provides threat intelligence and detection solutions that help enterprises detect, investigate, and respond to cyber threats by integrating intelligence feeds, analytics, and security platform integrations.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Redwood City, United States
Founded: 2013
WebsiteLinkedIn