Store Leader

Tapestry
London
Full timeGBP 40,000 - 58,000 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Coaching","Sales leadership","Communication","Conflict mediation","Data-driven decision-making"]

Lead a high-performing retail team to maximize productivity and store profitability. Model premium service behaviors, drive clienteling and omni-channel sales through CRM usage and KPI achievement, and coach associates in real time. Own store financial planning and performance analysis, partner cross-functionally to execute strategies, and ensure brand-right storytelling through visual merchandising. Oversee operations, scheduling, inventory accuracy, compliance, and security while using Microsoft Office and CRM systems for reporting and tasks.

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Tapestry
Tapestry
18 hours ago

Store Leader

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead a high-performing retail team to maximize productivity and store profitability. Model premium service behaviors, drive clienteling and omni-channel sales through CRM usage and KPI achievement, and coach associates in real time. Own store financial planning and performance analysis, partner cross-functionally to execute strategies, and ensure brand-right storytelling through visual merchandising. Oversee operations, scheduling, inventory accuracy, compliance, and security while using Microsoft Office and CRM systems for reporting and tasks.
Location: London
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coach associates in real time to deliver premium client service and selling standards.
  • •Drive clienteling and omni-channel strategies by ensuring CRM/client book usage and proactive outreach to achieve sales KPIs.
  • •Recruit, onboard, train, and motivate a high-performing team and provide ongoing performance management.
  • •Forecast, plan, and deliver against store sales and productivity goals; analyze business trends to implement action plans.
  • •Oversee store operations (opening/closing, cash handling, deposits, security), inventory accuracy, loss prevention and compliance, and schedule/payroll within budget.

Pay and Benefits

Salary: GBP 40,000 - 58,000 annually
Perks:Employee DiscountLearning BudgetPaid VolunteeringIncentive Programme

Key Requirements

  • •3+ years of store leadership in retail or service, with luxury/premium experience preferred.
  • •Proven sales leadership including coaching and development, stakeholder management, and strong communication.
  • •Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiarity with CRM/clienteling tools.
  • •Social media literacy and understanding of live/virtual selling trends.
  • •Ability to work a flexible schedule including nights, weekends, and peak retail days.
Experience:3+ yearsRetailLuxury retailServicePremium retail
Skills:CoachingSales leadershipCommunicationConflict mediationData-driven decision-making
Languages:English
Tech Stack:Microsoft OfficeExcelWordPowerPointOutlookCRMClientelingSocial mediaLive stream shopping

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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Glassdoor: 3.7
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