Keyloop

5 months ago

Account Manager - UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Dynamic, strategic account management role owning a defined portfolio of UK automotive retail clients. Lead a cross-functional pod (sales, professional services, customer success) to retain and grow accounts, drive satisfaction, and identify expansion opportunities across the portfolio.

Location: Reading

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.
•Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.
•Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.
•Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.
•Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.

Key Requirements

•At least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth.
•Proven experience in account management, preferably within the SaaS or software sector.
•Strong understanding of SaaS business models and customer lifecycle management, experience in automotive retail is a bonus!
•Familiarity with sales methodologies such as solution selling or consultative selling.
•Knowledge of customer success best practices and account retention strategies.

Experience:4+ yearsSaaSSoftwareAutomotive retail

Skills:Relationship-buildingCommunicationLeadershipProblem-solvingCustomer-centric

Company Brief

Keyloop

Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn

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Keyloop

5 months ago

Account Manager - UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Reading

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.
•Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.
•Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.
•Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.
•Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.

Key Requirements

•At least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth.
•Proven experience in account management, preferably within the SaaS or software sector.
•Strong understanding of SaaS business models and customer lifecycle management, experience in automotive retail is a bonus!
•Familiarity with sales methodologies such as solution selling or consultative selling.
•Knowledge of customer success best practices and account retention strategies.

Experience:4+ yearsSaaSSoftwareAutomotive retail

Skills:Relationship-buildingCommunicationLeadershipProblem-solvingCustomer-centric

Company Brief

Keyloop

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn