Customer Service Representative

Eaton
Germany
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer communication","Numbers understanding","Reporting","Customer relationship building"]

Handle customer service for assigned customer groups in an aerospace environment: prepare offers, review orders and contracts, track delivery dates (On Time Delivery), and maintain regular phone contact. Support customers with inquiries, complaints, and scheduling requests, manage open invoices (DSO, credit/debit notes) with QA and accounting, perform margin analysis, and contribute to reporting and project work, including customer visits when needed.

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Eaton
Eaton
5 days ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Handle customer service for assigned customer groups in an aerospace environment: prepare offers, review orders and contracts, track delivery dates (On Time Delivery), and maintain regular phone contact. Support customers with inquiries, complaints, and scheduling requests, manage open invoices (DSO, credit/debit notes) with QA and accounting, perform margin analysis, and contribute to reporting and project work, including customer visits when needed.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Create offers for assigned customer groups, including pricing and lead-time inquiries via intra-company sites for new and repair orders
  • •Process and review orders and order intake; perform contract review for orders
  • •Track delivery dates with customers (On Time Delivery) and maintain regular phone contact to build and develop positive business relationships
  • •Handle customer inquiries, complaints, and scheduling requests
  • •Process open invoices (DSO, credit/debit notes) with QA and accounting and support margin analysis, reporting, and relevant project work

Pay and Benefits

Perks:Health InsuranceGym MembershipLearning Budget

Key Requirements

  • •Completed commercial training as Industrial Sales Representative (Industriekaufmann/frau) or comparable qualification
  • •Experience in customer service
  • •Confident customer communication in writing and verbally
  • •English proficiency in writing and speaking (B1/B2)
  • •Strong PC skills (Excel) and experience with PPS systems
Skills:Customer communicationNumbers understandingReportingCustomer relationship building
Languages:English
Tech Stack:ExcelPPS systems

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn