Customer Success Manager, Mid Market

Atlassian
Anywhere
Workplace: RemoteFull timeUSD 98,734 - 155,304 annuallyFunction: Customer Success & Account ManagementExperience: 3-7 yearsSkills: ["Trusted-advisor","Customer advocacy","Cross-functional collaboration","Customer relationship management","Churn mitigation"]

Own post-sales customer outcomes for mid-market accounts by building trusted, executive-level relationships and guiding customers through strategic success planning. Use Atlassian methodologies like Success Plans and Executive Business Reviews to drive adoption, expansion, and long-term value realization. Collaborate with internal teams across product, sales, support, and marketing, mitigate churn through early risk identification, and leverage Gainsight, Salesforce, and analytics tools to manage your book of business.

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FursaFursa
Atlassian
Atlassian
1 day ago

Customer Success Manager, Mid Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own post-sales customer outcomes for mid-market accounts by building trusted, executive-level relationships and guiding customers through strategic success planning. Use Atlassian methodologies like Success Plans and Executive Business Reviews to drive adoption, expansion, and long-term value realization. Collaborate with internal teams across product, sales, support, and marketing, mitigate churn through early risk identification, and leverage Gainsight, Salesforce, and analytics tools to manage your book of business.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop trusted advisor relationships with C-suite, executives, and global teams to ensure customers receive maximum value throughout their lifecycle.
  • •Collaborate with the account team to build Customer Success Plans, including regular check-ins, EBRs, and strategic planning sessions.
  • •Manage post-sales activity by leveraging product expertise to drive relationship-building, adoption, and expansion with Atlassian solutions.
  • •Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with the account team.
  • •Be the Voice of the Customer by providing internal feedback to improve how Atlassian serves enterprise customers.

Pay and Benefits

Salary: USD 98,734 - 155,304 annually
Perks:Volunteer Days

Key Requirements

  • •3-7 years in Customer Success or account management, managing enterprise customers with complex SaaS portfolios.
  • •Proven track record building trusted-advisor relationships and guiding outcomes with customers.
  • •Experience establishing success outcomes using Success Plans and Executive Business Reviews (EBRs).
  • •Understanding of Jira, Confluence, and JSM end-user use cases and ways of working, including configuration trade-offs.
  • •Experience using Gainsight (or similar), Salesforce, and BI tools such as Tableau.
Experience:3-7 yearsSaaSEnterprise customersCRM
Skills:Trusted-advisorCustomer advocacyCross-functional collaborationCustomer relationship managementChurn mitigation
Tech Stack:JiraConfluenceJSMSuccess PlansExecutive Business ReviewsGainsightSalesforceTableau

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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