Senior Analyst, Learning Experience Design

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 5+ yearsSkills: ["Stakeholder management","Storytelling","Communication","Mentoring","Critical thinking"]

Design and deliver engaging, inclusive learning programs that help Salesforce teams and customers succeed. Serve as a performance consultant by diagnosing root causes and aligning learning solutions to measurable outcomes. Use learner feedback and business metrics to iterate and demonstrate impact, while championing accessibility and equity. Lead end-to-end learning design projects, mentor junior analysts, and experiment with emerging tools and AI agents to enhance efficiency and innovation.

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Salesforce
Salesforce
1 day ago

Senior Analyst, Learning Experience Design

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Last checked: 10 hours agoStatus: Live

Job Summary

Design and deliver engaging, inclusive learning programs that help Salesforce teams and customers succeed. Serve as a performance consultant by diagnosing root causes and aligning learning solutions to measurable outcomes. Use learner feedback and business metrics to iterate and demonstrate impact, while championing accessibility and equity. Lead end-to-end learning design projects, mentor junior analysts, and experiment with emerging tools and AI agents to enhance efficiency and innovation.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Lead the creation of engaging, inclusive, effective learning programs using instructional design and performance consulting approaches.
  • •Analyze business problems, identify root causes, and align learning solutions with measurable outcomes.
  • •Interpret learner data, feedback, and business metrics to refine solutions and demonstrate impact.
  • •Explore and apply emerging tools and AI (including AI agents) to enhance learning design and efficiency.
  • •Drive complex learning initiatives forward end-to-end with strong project management discipline, while mentoring junior analysts.

Key Requirements

  • •5+ years of instructional design or learning experience design in a corporate or enterprise environment.
  • •Proven experience leading end-to-end learning design projects from needs analysis through delivery and evaluation.
  • •Advanced knowledge of instructional design methodologies (ADDIE, SAM, Agile) and performance consulting approaches.
  • •Strong stakeholder management skills, including synthesizing perspectives, navigating objections, and building consensus.
  • •Experience designing accessible, inclusive learning experiences aligned with accessibility standards.
Experience:5+ years
Skills:Stakeholder managementStorytellingCommunicationMentoringCritical thinking
Tech Stack:Instructional designADDIESAMAgileRiseStorylineAI agents

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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