Acting Team Manager (Charlestown, NSW, AU, 2290)

Allianz
Australia
Workplace: HybridTemporaryFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Customer relationship management","Problem-solving","Innovation"]

Lead a workers compensation claims team to meet performance and service measures, ensuring superior customer service while meeting compliance, risk, and legal/regulatory obligations. Drive continuous improvement by analyzing key performance drivers, coaching and developing team members, and serving as an escalation point for complex complaints. Manage change improvements and contribute to nationally approved initiatives to strengthen team capability and performance.

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FursaFursa
Allianz
Allianz
2 days ago

Acting Team Manager (Charlestown, NSW, AU, 2290)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead a workers compensation claims team to meet performance and service measures, ensuring superior customer service while meeting compliance, risk, and legal/regulatory obligations. Drive continuous improvement by analyzing key performance drivers, coaching and developing team members, and serving as an escalation point for complex complaints. Manage change improvements and contribute to nationally approved initiatives to strengthen team capability and performance.
Location: Australia
Workplace: Hybrid
Employment Type: Temporary · 6 months
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead a team to deliver key business objectives and meet critical outcomes for workers compensation claims.
  • •Ensure superior customer service while applying compliance, risk, legal and regulatory requirements.
  • •Monitor key performance drivers and identify opportunities to continuously improve team performance.
  • •Coach, mentor, and develop the team; ensure equitable allocation of tasks, accountabilities, and development opportunities.
  • •Act as an escalation point for complex complaints and queries; recommend and implement improvement initiatives.

Pay and Benefits

Perks:Equity

Key Requirements

  • •Extensive personal injury management expertise within a personal injury environment.
  • •Proven track record of team leadership and driving high performance in an operations/claims setting.
  • •Demonstrated experience coaching and developing team members.
  • •Demonstrated ability to interpret and apply legislation.
  • •Ability to resolve customer escalations and develop strong customer relationships.
Experience:InsuranceWorkers compensationPersonal injury
Skills:LeadershipCoachingCustomer relationship managementProblem-solvingInnovation

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn