Relationship Manager

Flywire
Boston
Workplace: HybridFull timeUSD 78,000 - 90,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Presentation","Organizational skills","Problem-solving","Project management"]

Own and grow a portfolio of education clients as a trusted relationship partner, driving adoption of Flywire solutions and delivering exceptional service. Partner with Sales, Implementation, and Client Optimization to develop account plans, increase wallet share, and manage renewals and upsell negotiations. Oversee implementation rollouts for a smooth client/payer experience, use data to identify risks early, and present outcomes to senior stakeholders.

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Flywire
Flywire
4 days ago

Relationship Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own and grow a portfolio of education clients as a trusted relationship partner, driving adoption of Flywire solutions and delivering exceptional service. Partner with Sales, Implementation, and Client Optimization to develop account plans, increase wallet share, and manage renewals and upsell negotiations. Oversee implementation rollouts for a smooth client/payer experience, use data to identify risks early, and present outcomes to senior stakeholders.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary relationship owner for an assigned client portfolio across multiple campus offices
  • •Develop strategic account plans to document client objectives, goals, and growth opportunities
  • •Partner with Sales and internal teams to design and execute strategies that maximize adoption and expand wallet share
  • •Manage contract renewals, upsell new products, and lead negotiations with internal support
  • •Oversee product implementation and rollout, using a data-driven approach to identify risks early and improve processes
Travel: Medium travel

Pay and Benefits

Salary: USD 78,000 - 90,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •3–5 years of experience in relationship management, account management, or consultative sales
  • •Bachelor’s degree in Business, Communications, Marketing, or a related field
  • •Strong commercial drive to identify, diagnose, and solve client business challenges
  • •Excellent communication and presentation skills, building credibility across all levels including executives
  • •Proven success in managing contract renewals and negotiations
Experience:3-5 yearsEducationFintechPaymentsAccount managementRelationship management
Education:Bachelor's in Business, Communications, Marketing, or related field
Skills:CommunicationPresentationOrganizational skillsProblem-solvingProject management
Languages:English
Tech Stack:SalesforceCRMPayments platform

Company Brief

Flywire
Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boston, United States
Founded: 2009
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