NTT

1 week ago

ITIL - Account Service Senior Specialist

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Last checked: 23 hours agoStatus: Live

Job Summary

Own and improve IT service delivery processes within larger, complex service engagements. Support continuous improvement efforts and help develop and implement program and process changes. Analyze and report service level compliance and operational effectiveness trends, ensuring reliable delivery to client and internal stakeholders. This senior specialist role typically requires 6–8 years of relevant experience and a solid working knowledge of ITIL processes, with possible domestic or international overnight travel.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage critical projects with general direction and may allocate some work to others.
•Develop and support service delivery processes within larger, complex service engagements.
•Drive continuous improvement activities for client or internal business processes.
•Analyze and report service level compliance and operational effectiveness trends.
•Assist with program or process development and implementation.

Travel: Medium travel

Key Requirements

•Assigned to larger and more complex service delivery processes and associated projects.
•Play a key role in continuous improvement activities supporting client or internal business processes.
•Compile, analyze, and report statistical data and trends related to service level compliance and operational effectiveness.
•Assist with program or process development and implementation.
•Typically requires 6–8 years of relevant experience and an undergraduate degree or equivalent combination of education and work experience.

Experience:6-8 years

Education:Bachelor's

Skills:CommunicationAnalytical thinking

Tech Stack:ITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT