Customer Support Associate - Guest Management System (GMS)

Amadeus
Barcelona
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Excellent verbal communication","Excellent written communication","Customer-focused","Proactive","Patient"]

Provide day-to-day, client-facing support for hospitality customers using Amadeus Guest Management System (GMS). Troubleshoot software issues, guide users through workflows, and onboard clients with product training. Assist clients with core hotel operations tasks such as reservations, check-in/check-out, guest profiles, billing, and room management. Build long-lasting relationships through responsive communication, identifying customer needs and staying current with product enhancements.

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Amadeus
Amadeus
9 hours ago

Customer Support Associate - Guest Management System (GMS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide day-to-day, client-facing support for hospitality customers using Amadeus Guest Management System (GMS). Troubleshoot software issues, guide users through workflows, and onboard clients with product training. Assist clients with core hotel operations tasks such as reservations, check-in/check-out, guest profiles, billing, and room management. Build long-lasting relationships through responsive communication, identifying customer needs and staying current with product enhancements.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide day-to-day support to clients using the Guest Management System (GMS).
  • •Troubleshoot software issues and guide users through system workflows.
  • •Deliver product training and onboard new clients effectively.
  • •Assist clients with hotel operations processes including reservations, check-in/check-out, guest profiles, billing, and room management.
  • •Build and maintain strong client relationships through professional and responsive communication.

Key Requirements

  • •Bachelor’s degree in Hospitality Management, Business Administration, Information Technology, or a related field (preferred).
  • •2+ years of experience in a customer-facing role within the hospitality or hotel technology industry.
  • •Hands-on experience with Guest Management Systems (GMS), Property Management Systems (PMS), or hotel reservation platforms.
  • •Strong understanding of hotel operations and hospitality workflows.
  • •Proficient with hotel software solutions, CRM tools, ticketing systems, and Microsoft Office or Google Workspace.
Experience:2+ yearsHospitalityHotel technology
Education:Bachelor's
Skills:Excellent verbal communicationExcellent written communicationCustomer-focusedProactivePatient
Languages:English
Tech Stack:Guest Management System (GMS)Property Management System (PMS)Hotel reservation platformsCRMTicketing systemsMicrosoft OfficeGoogle Workspace

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn