Customer Operations Associate (f/m/d)

Moss
Berlin
Workplace: HybridFull timeFunction: OtherEducation: bachelorsSkills: ["Communication","Problem-solving","Attention to detail","Organization","Analytical thinking"]

Entry-level role within Moss Operations & Risk in Berlin, focusing on customer operations, onboarding, compliance, and process optimization. You’ll support German customers across phone, chat, and email; collaborate with Compliance, Product, and Risk teams; learn to identify root causes, assess risks, and drive improvements to customer experience in a fast-growing FinTech environment.

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Moss
Moss
6 months ago

Customer Operations Associate (f/m/d)

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Last checked: 13 hours agoStatus: Live

Job Summary

Entry-level role within Moss Operations & Risk in Berlin, focusing on customer operations, onboarding, compliance, and process optimization. You’ll support German customers across phone, chat, and email; collaborate with Compliance, Product, and Risk teams; learn to identify root causes, assess risks, and drive improvements to customer experience in a fast-growing FinTech environment.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time

Key Responsibilities

  • •Support and guide German customers across phone, chat, and email, providing clear solutions while building trust and confidence.
  • •Identify root causes and assess risks in complex cases, escalating when needed.
  • •Collaborate with Compliance, Product, Risk, and other Operations teams to resolve cases and improve internal workflows.
  • •Learn and use internal tools to optimize processes and data quality, contributing ideas to improve customer experience.
  • •Develop a strong operational foundation and take ownership in a fast-paced, high-growth FinTech environment.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityRemote WorkLearning Budget

Key Requirements

  • •Bachelor’s degree (or equivalent) in Business, Finance, Economics, Law, or related field—or comparable practical experience
  • •Native-level German (C2) and strong English skills (min. C1)
  • •A strong interest in FinTech, financial processes, or operational excellence
  • •A proactive, hands-on mindset and willingness to take ownership
  • •Strong communicator with clear, confident German (written and spoken)
Experience:FinTechSaaS
Education:Bachelor's
Skills:CommunicationProblem-solvingAttention to detailOrganizationAnalytical thinking
Languages:GermanEnglish

Company Brief

Moss
Berlin-based fintech providing spend management software, corporate cards, invoice and expense automation for SMEs and finance teams, enabling real-time control of company spending and integrations with accounting/ERP systems.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor