Customer Engineer-Epi

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Collaboration","Mentoring","Troubleshooting"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor equipment in Shanghai. Use digital analytics and basic diagnostic techniques to troubleshoot equipment issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations and exceptional service, and collaborate with senior engineers to support technical roadmaps and processes while training and mentoring junior engineers.

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Applied Materials
Applied Materials
6 days ago

Customer Engineer-Epi

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor equipment in Shanghai. Use digital analytics and basic diagnostic techniques to troubleshoot equipment issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations and exceptional service, and collaborate with senior engineers to support technical roadmaps and processes while training and mentoring junior engineers.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Use basic diagnostic techniques to assess equipment and address technical issues with assistance from senior engineers.
  • •Collaborate with senior engineers and/or the customer to understand roadmaps, process flows, inflection points, and business challenges.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service; train and mentor junior engineers.

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and appropriate usage, including digital multimeters.
  • •Effective written and verbal communication skills; basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:4-7 yearsSemiconductor industryEquipment support
Education:Associate's
Skills:CommunicationCollaborationMentoringTroubleshooting
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimetersDigital analytics

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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