LexisNexis Risk Solutions

2 weeks ago

Technical Support Specialist – Law Enforcement Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide expert application and technical support for law enforcement customers. Resolve technical and operational issues, troubleshoot and configure mission-critical software, and support data exports and implementations. Collaborate closely with Engineering, Product, and Sales to handle escalations, perform customer environment configuration, and build training materials so agencies can effectively use supported platforms and features. Work Monday–Friday on an EST schedule.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide technical support and troubleshooting for law enforcement software applications and related systems.
•Respond to customer inquiries and service requests through email and other support channels, including direct communication with law enforcement agencies.
•Configure customer environments using administrative software tools to meet agency requirements and assist with installation, configuration, and training.
•Investigate and resolve data export and application-related issues, including diagnosing hardware/software configuration problems.
•Handle escalated support cases and partner with Engineering and Sales to streamline support processes and improve customer outcomes.

Pay and Benefits

Salary: USD 44,500 - 74,100 annually

Key Requirements

•Associate degree, technical/vocational degree, or equivalent experience.
•Minimum of 2 years of customer service experience in a contact center or technical support environment.
•Minimum of 2 years of law enforcement experience (sworn or non-sworn), or 2 years supporting Police Records Management Systems (RMS) or similar public safety applications.
•Experience supporting web-based applications and enterprise software solutions.
•Proficiency with Microsoft Office and Windows-based business applications, plus troubleshooting and installation/configuration experience.

Experience:2+ yearsLaw enforcementPublic safetyEnterprise softwareWeb applications

Education:Associate's

Skills:Customer serviceCommunicationTrainingTroubleshootingCross-functional collaboration

Tech Stack:Microsoft OfficeWindowsWeb-based applicationsEnterprise softwareHTMLXMLVPNNetwork configurationWorkstation installationsCOMM serverRMSPolice Records Management SystemsDORSRARCommand CenterTSA

Company Brief

LexisNexis Risk Solutions

Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn

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LexisNexis Risk Solutions

2 weeks ago

Technical Support Specialist – Law Enforcement Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide technical support and troubleshooting for law enforcement software applications and related systems.
•Respond to customer inquiries and service requests through email and other support channels, including direct communication with law enforcement agencies.
•Configure customer environments using administrative software tools to meet agency requirements and assist with installation, configuration, and training.
•Investigate and resolve data export and application-related issues, including diagnosing hardware/software configuration problems.
•Handle escalated support cases and partner with Engineering and Sales to streamline support processes and improve customer outcomes.

Pay and Benefits

Salary: USD 44,500 - 74,100 annually

Key Requirements

•Associate degree, technical/vocational degree, or equivalent experience.
•Minimum of 2 years of customer service experience in a contact center or technical support environment.
•Minimum of 2 years of law enforcement experience (sworn or non-sworn), or 2 years supporting Police Records Management Systems (RMS) or similar public safety applications.
•Experience supporting web-based applications and enterprise software solutions.
•Proficiency with Microsoft Office and Windows-based business applications, plus troubleshooting and installation/configuration experience.

Experience:2+ yearsLaw enforcementPublic safetyEnterprise softwareWeb applications

Education:Associate's

Skills:Customer serviceCommunicationTrainingTroubleshootingCross-functional collaboration

Company Brief

LexisNexis Risk Solutions

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn