Client Services Account Manager – NetLine

Informa
United States
Workplace: HybridFull timeUSD 70,000 - 80,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Client management","Communication","Presentation","Analytical thinking","Strategic advising"]

Own and grow a portfolio of B2B client accounts by embedding with internal marketing teams and serving as their trusted strategic partner for lead generation goals. Manage end-to-end campaign delivery, onboarding, performance optimization, and renewals. Use internal platform metrics to drive data-driven reporting and actionable strategy reviews, operating through the NetLine Portal and collaborating with internal teams to maximize ROI and account expansion.

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FursaFursa
Informa
Informa
2 days ago

Client Services Account Manager – NetLine

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Job Summary

Own and grow a portfolio of B2B client accounts by embedding with internal marketing teams and serving as their trusted strategic partner for lead generation goals. Manage end-to-end campaign delivery, onboarding, performance optimization, and renewals. Use internal platform metrics to drive data-driven reporting and actionable strategy reviews, operating through the NetLine Portal and collaborating with internal teams to maximize ROI and account expansion.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary day-to-day partner and strategic advisor for client accounts, aligning NetLine’s B2B lead generation solutions to clients’ pipeline goals and KPIs.
  • •Oversee end-to-end execution of high-profile lead generation programs across multiple concurrent accounts, managing schedules, asset delivery, and workflows.
  • •Analyze campaign performance using internal platform metrics, deliver actionable reporting, run strategy reviews, and propose campaign pivots to improve lead quality, volume, and conversion.
  • •Use the NetLine Portal to set up, track, and monitor campaign performance daily to meet pacing and quality parameters in service-level agreements.
  • •Lead retention and expansion activities by identifying up-sell and cross-sell opportunities, supporting renewals, and partnering with sales operations to protect account health.

Pay and Benefits

Salary: USD 70,000 - 80,000 annually
Perks:Health InsuranceVisionDental401kPaid LeaveParental LeaveEspp

Key Requirements

  • •3–5 years of direct client success management experience managing B2B client accounts, digital marketing campaigns, or lead generation programs in an agency, martech, or media environment.
  • •Proven ability to balance a diverse, high-volume account portfolio under tight deadlines while maintaining service levels.
  • •Strong working knowledge of B2B marketing funnels, demand generation, content syndication, and digital performance metrics (CPL, CTR, conversion rates).
  • •Comfort interpreting campaign data into client-facing narratives, decks, and optimization strategies.
  • •Advanced proficiency in Microsoft Excel and PowerPoint, plus familiarity with CRM tools, martech stacks, and digital advertising platforms; bachelor’s degree in a related field.
Experience:3-5 yearsB2BMartechMediaLead generationDigital marketing
Education:Bachelor's in Marketing, Business, Communications, or a related field
Skills:Client managementCommunicationPresentationAnalytical thinkingStrategic advising
Languages:English
Tech Stack:NetLine PortalMicrosoft ExcelMicrosoft PowerPointCRM toolsMartech stacksDigital advertising platforms

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn