NTT

2 months ago

Network SD-WAN-L2

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as L2 in NTT DATA’s Networking Managed Services, ensuring client IT infrastructure stays operational. Proactively monitor queues, review tickets, and resolve medium-complexity incidents and requests while aligning actions to SLAs. Coordinate with clients and internal teams, manage shift handovers, escalate to Centres of Excellence when needed, and support change management, ticket auditing, and trend analysis. Collaborate with automation teams to reduce repetitive work and improve service quality.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Proactively monitor work queues, execute operational tasks, and update tickets with actions taken.
•Investigate, analyze, log, and resolve incidents and requests of medium complexity in line with service level agreements.
•Review client requests and tickets, communicate with clients and other teams, and ensure changes include clear risk identification and mitigation.
•Lead shift handovers by highlighting key tickets and upcoming critical tasks, and escalate issues to Centres of Excellence when needed.
•Support automation and change management by logging change requests, auditing tickets for quality, and providing trend analysis to identify automation opportunities.

Key Requirements

•Proficiency with networking technologies including Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls, plus familiarity with ticketing tools.
•At least one technical certification in one or more of the above technologies.
•A bachelor's degree in IT/Computing (or equivalent qualification/experience).
•Strong planning skills to anticipate and adapt to changing circumstances.
•Effective communication and client-centric behavior, including active listening and working well under pressure.

Education:Bachelor's

Skills:PlanningAdaptabilityCommunicationActive listeningClient-centric mindset

Tech Stack:SD-WANPulse Secure SSL VPNPalo AltoFortinetCisco NexusSwitchesRoutersFirewallsTicketing toolsSLAsChange managementDisaster recovery

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT