Sales Associate

Tapestry
Penang
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Clienteling","Sales","Fashion advisory","Adaptability","Fast-paced work"]

Deliver an elevated, personalized shopping experience as a Coach brand ambassador. Build clienteling relationships, drive sales through cross-selling and tailored recommendations, and use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases. Maintain sales and store operational standards, process transactions, support inventory cycles, and collaborate with teammates to meet individual and team KPIs in a fast-paced luxury retail environment.

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FursaFursa
Tapestry
Tapestry
2 months ago

Sales Associate

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Last checked: 3 hours agoStatus: Live

Job Summary

Deliver an elevated, personalized shopping experience as a Coach brand ambassador. Build clienteling relationships, drive sales through cross-selling and tailored recommendations, and use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases. Maintain sales and store operational standards, process transactions, support inventory cycles, and collaborate with teammates to meet individual and team KPIs in a fast-paced luxury retail environment.
Location: Penang
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Represent Coach as a brand ambassador and follow Guide to Style and Service standards.
  • •Build lasting client relationships through personalized styling, product expertise, and fashion advice; source and follow up with new customers.
  • •Drive sales via cross-selling, upselling, and tailored recommendations while meeting personal and store goals/KPIs.
  • •Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases.
  • •Support daily store operations including transactions, cash wrap, inventory processing/replenishment, visual merchandising, and store/stockroom organization.

Key Requirements

  • •1+ years of sales experience (luxury retail preferred).
  • •Knowledge of fashion trends and competitors.
  • •Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS).
  • •Strong English proficiency and ability to work in a fast-paced environment.
  • •Luxury retail background plus clienteling and data acquisition skills; social media savvy is preferred.
Experience:1+ yearsLuxury retailFashionOmni-channel retail
Skills:ClientelingSalesFashion advisoryAdaptabilityFast-paced work
Languages:English
Tech Stack:POSMobile POSIPadLaptopClienteling toolsSocial selling platformsShort-form videoLive-stream shoppingVideo demosWalkie-talkie

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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