Assistant Product Manager, Digital Experiences - A/NZ

American Express
Sydney
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Customer focus","Project management","Stakeholder management","Collaboration","Problem-solving","Attention to detail","Risk management","Proactive planning","Continuous improvement","Data-driven decision making"]

Support end-to-end delivery and optimisation of digital capabilities across the Amex App and Online Services for the A/NZ market. Partner with global and local Digital Experiences teams to define requirements, coordinate releases, manage Agile delivery, and validate outcomes post-launch. Use customer feedback, performance metrics, and operational insights to drive continuous improvement, enhance journeys and self-service experiences, and support market readiness and release management.

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FursaFursa
American Express
American Express
21 hours ago

Assistant Product Manager, Digital Experiences - A/NZ

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support end-to-end delivery and optimisation of digital capabilities across the Amex App and Online Services for the A/NZ market. Partner with global and local Digital Experiences teams to define requirements, coordinate releases, manage Agile delivery, and validate outcomes post-launch. Use customer feedback, performance metrics, and operational insights to drive continuous improvement, enhance journeys and self-service experiences, and support market readiness and release management.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Support the end-to-end delivery of digital capabilities across the Amex App and Online Services for the A/NZ market.
  • •Partner with Enterprise Digital Experiences teams to define local requirements, influence feature development, and coordinate successful market implementation.
  • •Manage the digital delivery lifecycle using Agile methodologies, including requirements gathering, soft launches, post-release validation, and monitoring.
  • •Monitor customer feedback and digital performance metrics to identify opportunities for continuous improvement, optimisation, and roadmap prioritisation.
  • •Coordinate market readiness and release management activities, including approvals, operational readiness, communications, stakeholder engagement, and dependency/risk identification.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementParental LeaveHybrid WorkingAnnual Bonus

Key Requirements

  • •Experience in digital product management, digital delivery, or customer experience in financial services or another customer-centric industry.
  • •Strong customer focus using data, customer insights, and market trends to identify and improve digital opportunities.
  • •Excellent project and stakeholder management skills to manage multiple priorities and deliver high-quality outcomes.
  • •Ability to collaborate and influence cross-functionally across Product, Technology, Operations, and Risk to deliver customer-facing capabilities.
  • •Knowledge of digital channels, including mobile apps and online customer experiences (highly regarded).
Experience:Financial servicesCustomer-centric industryDigital product managementAgile
Skills:Customer focusProject managementStakeholder managementCollaborationProblem-solvingAttention to detailRisk managementProactive planningContinuous improvementData-driven decision making

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn