Help Desk Tech - DAYS - TS/SCI w/Polygraph
General Dynamics
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Customer service","Troubleshooting","Communication","Problem-solving","Teamwork"]Provide frontline IT support for internal and external customers, diagnosing and resolving hardware, software, network, and access issues. Manage tickets, update records, and escalate to specialists as needed. Maintain knowledge of recurring problems, contribute to process improvement, and ensure compliance with security requirements for a TS/SCI w/ Polygraph environment.
