Consumer Contact Center Professional I 9:00A-6:00P MTWF/Sat 10:00A-4:00P 9:00A-6:00P MTWF/Sat 11:00A-5:00P

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Customer service","Telephone communication","Problem solving","Clear communication","Confidentiality"]

Handle inbound customer calls to provide outstanding service, answer questions, and resolve issues using available information. Explain bank products and policies, educate customers on self-service channels, and support cross-sell/up-sell based on customer needs. Enter and verify customer information in relevant systems, follow confidentiality procedures, and help improve processes to boost productivity and customer satisfaction.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Consumer Contact Center Professional I 9:00A-6:00P MTWF/Sat 10:00A-4:00P 9:00A-6:00P MTWF/Sat 11:00A-5:00P

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle inbound customer calls to provide outstanding service, answer questions, and resolve issues using available information. Explain bank products and policies, educate customers on self-service channels, and support cross-sell/up-sell based on customer needs. Enter and verify customer information in relevant systems, follow confidentiality procedures, and help improve processes to boost productivity and customer satisfaction.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Handle customer calls in a professional, courteous manner.
  • •Provide accurate information and explain products and policies so customers can understand.
  • •Resolve customer issues during the call and, when needed, arrange follow-up within committed timeframes.
  • •Educate customers about self-service channels and offer more cost effective service options where possible.
  • •Accurately enter or confirm customer information in systems and initiate/complete required request forms while following confidentiality procedures.

Key Requirements

  • •High school education or equivalent.
  • •Ability to perform data entry and basic computer skills.
  • •Ability to understand and respond to customer inquiries across one or multiple product categories.
  • •Excellent customer service skills with clear communication and explanations.
  • •Previous customer service or call center experience preferred.
Experience:Customer serviceCall center
Education:High School
Skills:Customer serviceTelephone communicationProblem solvingClear communicationConfidentiality

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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