Security Managed Services Engineer Firewall (L2)

NTT
Kolkata
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer service oriented","Proactive","Problem solving","Self-organized","Attention to detail"]

Provide remote L2 security technical support by investigating and resolving client incidents and service requests while maintaining zero missed SLA conditions. Maintain support processes, perform maintenance tasks, and monitor service delivery against SLAs. Diagnose root causes using service assurance tools, document and close incidents, and ensure accurate configuration records for protected assets. Coordinate repairs, escalate unresolved issues, and continuously improve knowledge and preventative measures.

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FursaFursa
NTT
NTT
3 days ago

Security Managed Services Engineer Firewall (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide remote L2 security technical support by investigating and resolving client incidents and service requests while maintaining zero missed SLA conditions. Maintain support processes, perform maintenance tasks, and monitor service delivery against SLAs. Diagnose root causes using service assurance tools, document and close incidents, and ensure accurate configuration records for protected assets. Coordinate repairs, escalate unresolved issues, and continuously improve knowledge and preventative measures.
Location: Kolkata
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle support requests according to procedures and maintain the support process.
  • •Use service assurance tools to investigate, diagnose, and report on incidents and service performance.
  • •Identify and resolve problems, carry out maintenance tasks, and keep configuration items (CIs) secure and accurate.
  • •Monitor service delivery against SLAs, analyze service records regularly, and initiate or report actions to maintain/improve service levels.
  • •Escalate unresolved incidents, follow up until resolved, document and close incidents, and coordinate implementation of remedies and preventative measures.

Key Requirements

  • •Bachelor’s degree (or equivalent) in Information Technology, Computing, or a related field.
  • •Professional-level certification in networking/security technologies (e.g., Cisco, Juniper, Check Point, Palo Alto, Fortinet, Aruba, Blue Coat, Zscaler) and certifications such as CCNP, JNCIP, ACCP, PCNSP, CCSP.
  • •Moderate experience with security technologies such as firewall, IPS, IDS, and proxy.
  • •Moderate experience providing technical support to clients and diagnosing/troubleshooting technical issues.
  • •Moderate experience providing remote support in security technologies.
Experience:SecurityTechnical support
Education:Bachelor's
Skills:Customer service orientedProactiveProblem solvingSelf-organizedAttention to detail
Certifications:CCNPJNCIPACCPPCNSPCCSP
Tech Stack:FirewallIPSIDSProxyCiscoMicrosoftARCAudio CodesPeterCOnnectSonusJuniperCheck PointPalo AltoFortinetArubaBlue CoatZscaler

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn