Service Coordinator

Alfalaval
Shanghai
Full timeFunction: Executive & General ManagementSkills: ["Coordination","Communication","Ability to work under pressure"]

Manage the end-to-end order-to-cash process for Standard Orders, from order acceptance through warehousing, shipping, and customer invoicing. Provide customer support during the order process, including order status and delivery date updates. Maintain backlog and WIP records and handle claims administration. This role requires strong coordination under pressure, clear communication, and proficiency with MS Office, with good English in both oral and written communication.

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FursaFursa
Alfalaval
Alfalaval
9 hours ago

Service Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Manage the end-to-end order-to-cash process for Standard Orders, from order acceptance through warehousing, shipping, and customer invoicing. Provide customer support during the order process, including order status and delivery date updates. Maintain backlog and WIP records and handle claims administration. This role requires strong coordination under pressure, clear communication, and proficiency with MS Office, with good English in both oral and written communication.
Location: Shanghai
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Manage the order-to-cash process for Standard Orders from acceptance to invoicing, including fulfillment, equipment/parts, cost monitoring, warehousing, shipping, and customer invoicing.
  • •Provide customer support during the process, including order status and delivery date updates.
  • •Maintain backlog and WIP records.
  • •Handle claims administration.
  • •Coordinate effectively across order fulfillment activities to keep orders on track.

Key Requirements

  • •Able to handle conflicting demands and work under pressure.
  • •Strong coordination and communication skills.
  • •Good English (oral and written).
  • •Good PC literacy in MS Office.
  • •Order support experience is preferred.
Skills:CoordinationCommunicationAbility to work under pressure
Languages:English
Tech Stack:MS Office

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn