Technical Account Mgr

Fortinet
Mexico City, Guadalajara, Monterrey, Querétaro
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Customer service orientation","Communication","Independent judgment"]

Serve as the primary technical contact for Fortinet’s premium customers across the LATAM region. Analyze configuration, network, and packet-trace information to recommend actions, manage technical cases to closure, and provide direct technical email/phone support. Educate customers through workshops or webinars, support software recommendations and bug scrubs, and conduct upgrade testing in lab environments. Deliver weekly status calls and quarterly reports for managed accounts.

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Fortinet
Fortinet
2 months ago

Technical Account Mgr

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the primary technical contact for Fortinet’s premium customers across the LATAM region. Analyze configuration, network, and packet-trace information to recommend actions, manage technical cases to closure, and provide direct technical email/phone support. Educate customers through workshops or webinars, support software recommendations and bug scrubs, and conduct upgrade testing in lab environments. Deliver weekly status calls and quarterly reports for managed accounts.
Location: Mexico City, Guadalajara, Monterrey, Querétaro
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collect, analyze, and provide change recommendations for configuration information.
  • •Collect and analyze customer network information and packet trace data to recommend actions.
  • •Provide direct technical email/phone support and manage technical cases through closure.
  • •Deliver customer education and knowledge transfer via webinars or workshops, and create deployment/troubleshooting documentation.
  • •Perform software recommendations and bug scrubs, including upgrade testing in a lab environment and reporting results.

Key Requirements

  • •5+ years of relevant professional experience, preferably in the network industry.
  • •Strong network security and routing experience.
  • •Exceptional customer service orientation with strong communication skills.
  • •Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
  • •Proficient with MS Word, PowerPoint, and Excel, plus scripting and Windows server application experience.
Experience:5+ yearsNetwork industry
Education:Bachelor's
Skills:Customer service orientationCommunicationIndependent judgment
Certifications:CCNACCNPCCIECISSP
Languages:English
Tech Stack:MS WordPowerPointExcelScriptingWindows server

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn