Fortinet

2 weeks ago

Technical Account Mgr

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the primary technical contact for Fortinet’s premium customers across the LATAM region. Analyze configuration, network, and packet-trace information to recommend actions, manage technical cases to closure, and provide direct technical email/phone support. Educate customers through workshops or webinars, support software recommendations and bug scrubs, and conduct upgrade testing in lab environments. Deliver weekly status calls and quarterly reports for managed accounts.

Location: Mexico City, Guadalajara, Monterrey, Querétaro

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Collect, analyze, and provide change recommendations for configuration information.
•Collect and analyze customer network information and packet trace data to recommend actions.
•Provide direct technical email/phone support and manage technical cases through closure.
•Deliver customer education and knowledge transfer via webinars or workshops, and create deployment/troubleshooting documentation.
•Perform software recommendations and bug scrubs, including upgrade testing in a lab environment and reporting results.

Key Requirements

•5+ years of relevant professional experience, preferably in the network industry.
•Strong network security and routing experience.
•Exceptional customer service orientation with strong communication skills.
•Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
•Proficient with MS Word, PowerPoint, and Excel, plus scripting and Windows server application experience.

Experience:5+ yearsNetwork industry

Education:Bachelor's

Skills:Customer service orientationCommunicationIndependent judgment

Certifications:CCNACCNPCCIECISSP

Languages:English

Tech Stack:MS WordPowerPointExcelScriptingWindows server

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

2 weeks ago

Technical Account Mgr

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Mexico City, Guadalajara, Monterrey, Querétaro

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Collect, analyze, and provide change recommendations for configuration information.
•Collect and analyze customer network information and packet trace data to recommend actions.
•Provide direct technical email/phone support and manage technical cases through closure.
•Deliver customer education and knowledge transfer via webinars or workshops, and create deployment/troubleshooting documentation.
•Perform software recommendations and bug scrubs, including upgrade testing in a lab environment and reporting results.

Key Requirements

•5+ years of relevant professional experience, preferably in the network industry.
•Strong network security and routing experience.
•Exceptional customer service orientation with strong communication skills.
•Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
•Proficient with MS Word, PowerPoint, and Excel, plus scripting and Windows server application experience.

Experience:5+ yearsNetwork industry

Education:Bachelor's

Skills:Customer service orientationCommunicationIndependent judgment

Certifications:CCNACCNPCCIECISSP

Languages:English

Tech Stack:MS WordPowerPointExcelScriptingWindows server

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn