Submission & Resubmission Team Lead

NMC Healthcare
Abu Dhabi
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Process improvement","Quality focus","Cross-functional collaboration"]

Lead and coach the Submission & Resubmission team to meet departmental KPIs by ensuring claims or documentation are submitted and resubmitted accurately and on time. Oversee daily workflows, review rejected/returned submissions to diagnose root causes, and drive corrective actions. Build and maintain SOPs, ensure compliance with policies and regulations, coordinate with cross-functional teams, and analyze trends to improve productivity, turnaround time, and SLA performance. Prepare operational reports and support automation and workflow upgrades.

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FursaFursa
NMC Healthcare
NMC Healthcare
1 day ago

Submission & Resubmission Team Lead

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Last checked: 22 hours agoStatus: Live

Job Summary

Lead and coach the Submission & Resubmission team to meet departmental KPIs by ensuring claims or documentation are submitted and resubmitted accurately and on time. Oversee daily workflows, review rejected/returned submissions to diagnose root causes, and drive corrective actions. Build and maintain SOPs, ensure compliance with policies and regulations, coordinate with cross-functional teams, and analyze trends to improve productivity, turnaround time, and SLA performance. Prepare operational reports and support automation and workflow upgrades.
Location: Abu Dhabi
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and manage the Submission & Resubmission team to achieve departmental KPIs.
  • •Monitor daily submission and resubmission activities to ensure accuracy and timeliness.
  • •Review rejected or returned submissions to identify root causes and implement corrective actions.
  • •Develop and maintain SOPs for submission workflows and ensure compliance with policies and applicable regulations.
  • •Coordinate with Operations, Quality, Billing, Coding, Customer Service, and IT to resolve submission-related issues; analyze trends and provide operational reports.

Key Requirements

  • •Bachelor’s degree in Business Administration, Healthcare Management, Finance, or a related field.
  • •3–5+ years of experience in submission, claims processing, revenue cycle, or related operations.
  • •At least 1–2 years of team leadership or supervisory experience.
  • •Experience with claims management or submission systems (preferred).
  • •Ability to ensure accurate, timely submissions while maintaining compliance with policies, payer/client requirements, and regulations.
Experience:3+ yearsHealthcareRevenue cycleClaims processingRevenue operations
Education:Bachelor's in Business Administration, Healthcare Management, Finance, or a related field
Skills:LeadershipCoachingProcess improvementQuality focusCross-functional collaboration

Company Brief

NMC Healthcare
Operates a large network of hospitals, medical centers, and specialty clinics across the UAE and the wider Middle East. Provides general and specialized healthcare services, diagnostics, and outpatient care for individuals and families.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1975
WebsiteLinkedIn