Hermes

1 year ago

Senior Director - Client Development

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead client development across Women, Men, Lifestyle, Fine Jewelry, Beauty & Fragrances, and Equestrian, overseeing client development experts and driving strategies that strengthen sales and client loyalty. Define client action plans and long-term client journeys, align bespoke selling ceremonies and client experiences with merchandising and métiers teams, and partner with CRM and digital analytics to translate customer behavior insights into cross-channel initiatives. Manage competitive-response strategies and client relationships.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop and execute a client development strategy using data insights and client feedback across Women, Men and Lifestyle Universes.
•Oversee client action plans with client development experts and métier partners, and map client journeys by segment/métier for long-term strategy.
•Partner with Maison and Watch métiers experts to identify client opportunities and align on bespoke client experiences.
•Collaborate with Learning & Development and Merchandising to identify training opportunities and build selling ceremony/client experience modules.
•Partner with CRM, Digital Analytics, and BI to analyze customer behavior, define cross-channel initiatives (including event participation), and monitor competitive activity to form response strategies.

Pay and Benefits

Salary: USD 173,432.42 - 204,968.58

Key Requirements

•10+ years in sales experience.
•Strong planning and organizational skills with attention to detail and deadlines.
•Elevated leadership and communication skills.
•College degree preferred.
•Self-starter able to work independently, multi-task, and flex schedule changes as needed.

Experience:10+ yearsRetailEcommerceOmnichannelCRMClient services

Education:Bachelor's

Skills:LeadershipCommunicationPlanningOrganizational skillsMulti-tasking

Tech Stack:CRMDigital AnalyticsBIAnimations

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

1 year ago

Senior Director - Client Development

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop and execute a client development strategy using data insights and client feedback across Women, Men and Lifestyle Universes.
•Oversee client action plans with client development experts and métier partners, and map client journeys by segment/métier for long-term strategy.
•Partner with Maison and Watch métiers experts to identify client opportunities and align on bespoke client experiences.
•Collaborate with Learning & Development and Merchandising to identify training opportunities and build selling ceremony/client experience modules.
•Partner with CRM, Digital Analytics, and BI to analyze customer behavior, define cross-channel initiatives (including event participation), and monitor competitive activity to form response strategies.

Pay and Benefits

Salary: USD 173,432.42 - 204,968.58

Key Requirements

•10+ years in sales experience.
•Strong planning and organizational skills with attention to detail and deadlines.
•Elevated leadership and communication skills.
•College degree preferred.
•Self-starter able to work independently, multi-task, and flex schedule changes as needed.

Experience:10+ yearsRetailEcommerceOmnichannelCRMClient services

Education:Bachelor's

Skills:LeadershipCommunicationPlanningOrganizational skillsMulti-tasking

Tech Stack:CRMDigital AnalyticsBIAnimations

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn