Operations Support Supervisor

Truist Financial
Richmond
Full timeUSD 57,880 - 70,000 annuallyFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Organizational skills","Coaching","Leadership","Communication","Multitasking"]

Supervise and mentor up to 10 direct reports in Dealer Financial Services operations, ensuring accurate completion of routine and non-routine credit support work. Coach teammates to meet KPIs, compliance, and client expectations through training, one-on-ones, and performance reviews. Serve as the escalation point and subject matter expert for complex loan closing and legal documentation issues, while optimizing efficiency via process and systems enhancements.

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Truist Financial
Truist Financial
5 days ago

Operations Support Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 40 minutes agoStatus: Closed

Job Summary

Supervise and mentor up to 10 direct reports in Dealer Financial Services operations, ensuring accurate completion of routine and non-routine credit support work. Coach teammates to meet KPIs, compliance, and client expectations through training, one-on-ones, and performance reviews. Serve as the escalation point and subject matter expert for complex loan closing and legal documentation issues, while optimizing efficiency via process and systems enhancements.
Location: Richmond
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead and mentor up to 10 direct reports, supervising production within assigned operations teams and ensuring work is completed accurately.
  • •Develop teammates to meet or exceed KPI, compliance, and client expectations through training and coaching.
  • •Review individual and team metrics, uncover drivers behind performance, and coach to improve behaviors.
  • •Act as an escalation point for less experienced teammates on complex issues or transactions and provide training and support.
  • •Optimize efficiency by interpreting operating policies, identifying opportunities for systems enhancements, and recommending process improvements.
Travel: Low travel

Pay and Benefits

Salary: USD 57,880 - 70,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeavePaid Holidays

Key Requirements

  • •Prior management experience coaching and training operations teammates.
  • •5 years of experience in credit operations, loan consultation or administration.
  • •5 years of experience executing legal documentation and associated processes, including loan closings and exceptions.
  • •Intermediate retail credit knowledge covering loan closings, legal documentation, and consumer loan systems.
  • •Ability to handle multiple tasks under tight time constraints and demonstrate effective verbal and written communication.
Experience:5+ yearsCredit operationsLendingLoan closing
Education:Bachelor's
Skills:Organizational skillsCoachingLeadershipCommunicationMultitasking
Languages:English
Tech Stack:Microsoft OfficeMainframe system applicationsPC keyboardCopy/faxPrinters

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn