Customer Advisor/ Service Consultant

CarMax
Huntsville
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Interpersonal skills","Active listening","Multi-tasking"]

Serve as the customer liaison before, during, and after vehicle service/repairs. Meet customers, assist with incoming service calls, interview and document concerns, create and route repair orders, and obtain approvals for Extended Service Policy (ESP) claims. Set and maintain call-back times, consult on needed repairs, review orders for accuracy, and close/invoice work while collecting payments and dispatching tasks to technicians or mechanical associates.

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FursaFursa
CarMax
CarMax
7 months ago

Customer Advisor/ Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the customer liaison before, during, and after vehicle service/repairs. Meet customers, assist with incoming service calls, interview and document concerns, create and route repair orders, and obtain approvals for Extended Service Policy (ESP) claims. Set and maintain call-back times, consult on needed repairs, review orders for accuracy, and close/invoice work while collecting payments and dispatching tasks to technicians or mechanical associates.
Location: Huntsville
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Meet and greet service customers and deliver exceptional customer service throughout the interaction.
  • •Assist with incoming service calls, interview customers, and accurately document customer concerns.
  • •Set call times, update customers on vehicle status, and consistently meet call time commitments.
  • •Create repair orders, route work to technicians/mechanical associates, obtain estimates/approvals for ESP claims, and consult on needed repairs.
  • •Review repair orders for accuracy, communicate recommendations, close and invoice orders, collect service payments, and dispatch work to appropriate associates.

Key Requirements

  • •Demonstrate exceptional interpersonal, communication, and customer service skills.
  • •Provide exceptional telephone etiquette and active listening during customer interactions.
  • •Accurately interview, document, and maintain records using read/interpret/transcribe data.
  • •Use intermediate computer skills, including spreadsheet knowledge.
  • •Successfully work in a high-energy, fast-paced environment and coordinate with associates across departments.
Skills:Customer serviceCommunicationInterpersonal skillsActive listeningMulti-tasking
Tech Stack:SpreadsheetsComputer skills

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn