Customer Advisor/ Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a customer liaison before, during, and after vehicle service and repair. Greet customers, answer and triage service calls, interview and document concerns, and schedule update call times. Create and review repair orders, route work to technicians/mechanical associates, and help secure approvals for Extended Service Policy (ESP) claims. Communicate recommendations clearly, close and invoice orders, and collect service payments while meeting customer satisfaction standards.

Location: Huntsville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Meet and greet service customers and provide empathetic, high-quality customer service throughout each interaction.
•Assist with incoming service calls as needed, interview and document customer concerns, and set call times to update customers on vehicle status.
•Create repair orders, route work to technicians or mechanical associates, and obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
•Review repair orders for accuracy of labor, parts, and sublet documentation for billing; clearly explain recommendations and work performed to customers.
•Close and invoice repair orders, collect service payments and manage cash, and balance a busy workload to dispatch work appropriately.

Key Requirements

•Demonstrate exceptional interpersonal, communication, and customer service skills.
•Demonstrate exceptional telephone etiquette and active listening skills.
•Provide customer service by consistently executing Retail Service Standardized Work and Voice of Customer (VoC) processes.
•Read, interpret, and transcribe data to maintain accurate records.
•Intermediate computer skills, including spreadsheet knowledge.

Skills:Interpersonal communicationCustomer serviceTelephone etiquetteActive listeningTime management

Tech Stack:SpreadsheetsComputer skills

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

5 months ago

Customer Advisor/ Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Huntsville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Meet and greet service customers and provide empathetic, high-quality customer service throughout each interaction.
•Assist with incoming service calls as needed, interview and document customer concerns, and set call times to update customers on vehicle status.
•Create repair orders, route work to technicians or mechanical associates, and obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
•Review repair orders for accuracy of labor, parts, and sublet documentation for billing; clearly explain recommendations and work performed to customers.
•Close and invoice repair orders, collect service payments and manage cash, and balance a busy workload to dispatch work appropriately.

Key Requirements

•Demonstrate exceptional interpersonal, communication, and customer service skills.
•Demonstrate exceptional telephone etiquette and active listening skills.
•Provide customer service by consistently executing Retail Service Standardized Work and Voice of Customer (VoC) processes.
•Read, interpret, and transcribe data to maintain accurate records.
•Intermediate computer skills, including spreadsheet knowledge.

Skills:Interpersonal communicationCustomer serviceTelephone etiquetteActive listeningTime management

Tech Stack:SpreadsheetsComputer skills

Company Brief

CarMax

Industry: Automotive

Website