3 months ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide Level 4 operational and technical support for Intel's Microsoft Teams, Teams Rooms, AV, and Telephony services in a 24x7 enterprise environment. Lead incident and problem management, validate conference room readiness, lifecycle manage MTR hardware, and ensure high availability across meeting rooms and voice systems while coordinating with engineering, network, and vendors.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Level 4 (L4) technical support for Microsoft Teams and Teams Rooms, serving as an advanced escalation point for complex issues impacting collaboration services and conference rooms, including readiness validation and lifecycle management.
•Support VoIP and unified communications services, monitor telephony environments, manage endpoints, and perform moves, adds, and changes for voice components including voicemail and Unified Messaging provisioning.
•Deliver end-to-end AV and Telephony operations with proactive monitoring, preventative maintenance, and service improvement to reduce outages, and maintain runbooks and knowledge articles.
•Assist with conference scheduling, live meetings, and support VIP events, including video calls and conferencing infrastructure maintenance.
•Collaborate with internal engineering, network, security, vendors, and carriers to resolve incidents, prevent outages, and continuously improve service reliability and efficiency.

Key Requirements

•Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience
•Experience providing Level 4 (L4) operational support in an enterprise IT environment
•Strong hands-on experience with Microsoft Teams and Teams Rooms (MTR)
•Experience supporting AV and unified communications systems
•Demonstrated expertise in incident, problem, and request management

Experience:Enterprise IT

Education:Bachelor's

Skills:CommunicationProblem-solvingDocumentationOn-callTeam collaboration

Tech Stack:Microsoft TeamsTeams RoomsAVVoIPCisco Call ManagerAudiocodes SBCsPolycom TRIOVLANDHCPWAN

Company Brief

Intel

Designs and manufactures semiconductor chips, processors, and related hardware for PCs, data centers, networking, and embedded applications, while providing software and services to accelerate computing across industries globally.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Intel

3 months ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Level 4 (L4) technical support for Microsoft Teams and Teams Rooms, serving as an advanced escalation point for complex issues impacting collaboration services and conference rooms, including readiness validation and lifecycle management.
•Support VoIP and unified communications services, monitor telephony environments, manage endpoints, and perform moves, adds, and changes for voice components including voicemail and Unified Messaging provisioning.
•Deliver end-to-end AV and Telephony operations with proactive monitoring, preventative maintenance, and service improvement to reduce outages, and maintain runbooks and knowledge articles.
•Assist with conference scheduling, live meetings, and support VIP events, including video calls and conferencing infrastructure maintenance.
•Collaborate with internal engineering, network, security, vendors, and carriers to resolve incidents, prevent outages, and continuously improve service reliability and efficiency.

Key Requirements

•Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience
•Experience providing Level 4 (L4) operational support in an enterprise IT environment
•Strong hands-on experience with Microsoft Teams and Teams Rooms (MTR)
•Experience supporting AV and unified communications systems
•Demonstrated expertise in incident, problem, and request management

Experience:Enterprise IT

Education:Bachelor's

Skills:CommunicationProblem-solvingDocumentationOn-callTeam collaboration

Tech Stack:Microsoft TeamsTeams RoomsAVVoIPCisco Call ManagerAudiocodes SBCsPolycom TRIOVLANDHCPWAN

Company Brief

Intel

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor