NTT

4 months ago

Service Delivery Field Support Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide first-line onsite (and some remote) networking service delivery support by proactively identifying, diagnosing, and resolving incidents and requests. Ensure client infrastructure and related software are installed, configured, and operational, while managing SLA adherence and incident follow-through. Log and escalate alerts when needed, coordinate with stakeholders and vendors, and update resolution details using the required platform, including shift handover procedures for continuity.

Location: Indonesia

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Entry level

Key Responsibilities

•Provide first-line onsite (and remote) technical support and field engineering service to clients.
•Proactively identify, log, and resolve infrastructure and software incidents and problems to restore service and meet SLA targets.
•Ensure client infrastructure is configured, installed, tested, and operational, and that solution software is installed and configured per requirements.
•Investigate first-line support calls, diagnose alerts, and escalate to L2 Field Engineer when issues can’t be resolved within the required time.
•Track and update incidents and configuration changes in the required platform, coordinate with stakeholders/carriers/vendors, and follow handover procedures for shift changes.

Key Requirements

•Bachelor's degree (or equivalent) in Information Technology, Computing, or a related field.
•Associate-level networking certifications (e.g., Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).
•Entry-level experience with networking technologies such as routing, switching, wireless, SDI distribution, and core/access layers.
•Entry-level experience providing technical support to clients, including remote support in networking environments.
•Entry-level experience in diagnosis and troubleshooting of networking incidents and problems.

Experience:NetworkingTechnical supportRemote support

Education:Bachelor's

Skills:CommunicationActive listeningClient focusAdaptabilityWork under pressure

Certifications:CCNAJNCIAACMACiscoJuniperArubaF5

Tech Stack:CiscoJuniperArubaF5CCNAJNCIAACMARoutingSwitchingWirelessSDI distributionCore layersAccess layers

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT