Box Office Supervisor- Full Time

Live Nation Entertainment
New Orleans
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Leadership","Communication","Problem-solving","Organization","Customer service"]

Supervise Box Office operations to deliver outstanding in-person and phone customer service, maximize guest satisfaction, and support revenue goals. Lead day-to-day department activities, coordinate staffing and team standards, and reconcile ticket sales and cash drawers. Manage Ticketmaster event updates, including inventory, builds, and hold management, while monitoring ticketing hardware/software and supporting night-of-show operations and inter-department communication.

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Live Nation Entertainment
Live Nation Entertainment
1 day ago

Box Office Supervisor- Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Supervise Box Office operations to deliver outstanding in-person and phone customer service, maximize guest satisfaction, and support revenue goals. Lead day-to-day department activities, coordinate staffing and team standards, and reconcile ticket sales and cash drawers. Manage Ticketmaster event updates, including inventory, builds, and hold management, while monitoring ticketing hardware/software and supporting night-of-show operations and inter-department communication.
Location: New Orleans
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Supervise day-to-day Box Office operations and ensure superior customer service.
  • •Assist with staffing levels, recruitment, and hiring/disciplinary/termination standards per Live Nation guidelines.
  • •Reconcile and account for ticket sales, produce accurate daily ticket counts, and balance seller cash drawers.
  • •Manage Ticketmaster event builds, inventory/hold management, and submit show builds through Client Center.
  • •Maintain ticketing computers/software/hardware and support night-of-show operations and inter-department information flow.

Key Requirements

  • •Minimum two years of Box Office/Ticketing supervisory or management experience.
  • •Ticketmaster experience required.
  • •High School Diploma required; college degree preferred.
  • •Proficient typing skills required.
  • •Knowledge of computerized ticketing operations and software (Ticketmaster Host), plus Microsoft Word, Excel, Outlook, and PowerPoint.
Experience:2+ yearsTicketing
Education:High School
Skills:LeadershipCommunicationProblem-solvingOrganizationCustomer service
Tech Stack:TicketmasterTicketmaster HostClient CenterMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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